Can't connect since last update

touchAble Pro
#1

Hi !
I can’t connect touchable with my ableton live 11 since the last update of the app even if i installed the last server script can somebody help me please ?

#2

Hey,

sorry for the inconvenience. Could you please send us a Live and touchAble log?
To create a touchAble log please activate log mode via the server context menu Options -> log mode.

You will find the logs here:

/Users/<>/Library/Preferences/Ableton/Live 11.0.1
/Users/<>/Library/Preferences/Zerodebug/TouchAble

Upload the log by dropping it into the textfield.

Best

#3

Hi,
Sorry but i can’t find these directories …

#4

Hi,

sorry forgot to ask, if you are in windows or mac.

On windows, you will find the log inside touchAble’s installl directory:

e.g C:Program Files\Zerodebug\touchable<server_version>.log

The Live log can be found here:

\AppDate\Roaming\Ableton<current_version>\Log.txt

best

#5

Here is my touchable log :
2021-04-15 15:50:11 [12656] INFO LoadUsbLibraries
2021-04-15 15:50:11 [12656] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-15 15:50:11 [12656] INFO iTunesMobileDeviceDLL: C:\Program Files\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
2021-04-15 15:50:11 [12656] INFO USB libraries found: 1

2021-04-15 15:50:11 [13344] INFO LoadUsbLibraries
2021-04-15 15:50:11 [13344] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-15 15:50:11 [13344] INFO iTunesMobileDeviceDLL: C:\Program Files\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
2021-04-15 15:50:11 [13344] INFO USB libraries found: 1

2021-04-15 15:50:12 [2180] INFO LoadUsbLibraries
2021-04-15 15:50:12 [2180] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-15 15:50:12 [2180] INFO iTunesMobileDeviceDLL: C:\Program Files\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
2021-04-15 15:50:12 [2180] INFO USB libraries found: 1

but i can’t find ableton one …

#6

Hi,

sorry haven’t even asked for your system specs. Could you please post them? Your USB Driver is at least correct, do you connect your device via USB or WiFi.

If you cannot find the log, please open a File Explorer and select your primary hard disk (C:) in the left panel (top right in the File Explorer ). Then search for this file : PluginScanner.txt, this should the point to the right folder.

C:\Users<your_name>\AppData\Roaming\Ableton\Live 11.0.2\Preferences