Connection Issues Touchable Pro v1613

touchAble Pro
#1

hi All,

Love this app. It’s essential to my studio. so when it doesn’t work,
everything falls apart!!

The “Connection Status” of the app in my iPad is always blank,
and despite re installing everything multiple times, resetting my wifi router, and
re installing scripts etc etc, it will not recognize the new server.

Was working perfectly until the latest update.

I’m running Mac mini OS 10.15.7 with Server 1.613
Ipad is fully updated with latest download.

Script is installed and still no dice.

Please help!

Thanks so much
Curtis Kelley

#2

I’ve noticed the Connection status reads v. 1.615…while the server is 613?

#3

Update:

USB Connection is successful, and the wireless connections appear
when the usb is connected. When I Disconnect the usb, the wireless
connections get lost as well.

#4

Hi,

i could reproduce this issue on a machine that is connected to the network via cable, it is working fine with my mac book connected via wifi. We will try to find the issue and fix it asap.

best

#5

Hi,

we have fixed the issue, if you like you can try the latest beta (1617 hopefully becomes available this night):

Please make sure to update the server as well:

Best

Pascal

#6

What’s up Pascal!!

Thanks so much or the speedy reply and the beta testing invite - fixed my issue
immediately! So nice to have the app back. Wouldn’t be without it.

All there best and thanks again!

CK

#7

Pascal,

My USB cable was connected at the time of loading up the app.
When I disconnect the cable, the wireless signal disappears again.

It seems that my computer for some reason is not sending out the wireless signal.
Any idea why that might be?

Brand New Mac mini 2018

thank you

CK

#8

I have recreated the issue on my MacBook Pro.

Installed both new Host and iOS and no wireless signal is being detected.

#9

Hi,

have you tried the latest beta/release version in combination with the latest server?

Best

pascal

#10

Hey,

I have just installed everything on my Windows 10 (64 bit) PC and it works beautifully with my iPad via USB but won’t connect at all using wifi. The PC is a wired connection but obviously on the same network. I can ping it from my PC fine

Ping Results

Pinging 192.168.1.28 with 32 bytes of data:
Reply from 192.168.1.28: bytes=32 time=101ms TTL=64
Reply from 192.168.1.28: bytes=32 time=107ms TTL=64
Reply from 192.168.1.28: bytes=32 time=132ms TTL=64
Reply from 192.168.1.28: bytes=32 time=49ms TTL=64

Ping statistics for 192.168.1.28:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 132ms, Average = 97ms

But no connections to TouchAble server. I’m running TouchAble Pro v 1619 on the iPad and v1623 on the server. Should those numbers match? I just installed the latest version of each - I didn’t see any options regarding specific versions (on either PC via the Zerodebug website or the iPad app store download)

Any assistance you could offer would be greatly appreciated

#11

Hi,

could you please update to the latest iOS version, it should fix the wifi connection issue.

Best

Pascal

1 Like
#12

Thanks Pascal, I’ll try that in the morning.

Update: my 10.5" is updating but I had rather hoped that I could dedicate an older iPad to the task. It won’t update beyond 10.3 though - can I assume that WiFi simply won’t work on that & stop trying?

#13

Pascal meant that you should update to the latest ios APP version. It works for me on an old 5c which is on 10.3.3. Latest ios app & latest server 1623. (Win 10)