Connection with Ipad problem

[maachefer]

Hello,

I bought the app touchable pro for a few week. When I installed it first, it worked well. But since them it doen’t work anymore, and I need it to work for a project. I work on a macbook 16’ (2020 edition) and a new Ipad. I did everything as I should, follow everystep the installation. On my Ipad, I see nothing under Connection Status, it doesn’t propose my computer at all.
Any suggestion?

Thanks in advance for the help have a great day

[Pascal]

Hi,

could you please make sure to install the latest iOS app (1.622) and also install the latest server (1.622)?

Best

Pascal

[maachefer]

Hello,

Yes they are both the latest.

Thanks for the answer

[Pascal]

If on iOS14 could you try to delete the app and reinstall it thereafter?

Also please activate the server’s log mode, and send us the log file. It can be found here:

/Users//Library/Preferences/Zerodebug/TouchAble//log.txt