Control surface not responding iPad Pro

Hi,

I’ve just installed Touchable Pro for Ableton 10, and see “control surface not responding” on both the script (Mac) and the connection manager (on iPad Pro). The connection manager is red, and says “Live 0.0.0”.

Could someone please help me get this going?

Last part of the log:
2019-05-18T19:26:39.349654: info: Default App: Begin SavePrefs
2019-05-18T19:26:39.355946: info: Default App: End SavePrefs
2019-05-18T19:26:39.356241: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“touchAble” Input=“touchAble Script Input” Output=“None”]
MidiRemoteScript 2 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-05-18T19:26:39.356260: info: AMidiIO: Takeover Mode: None
2019-05-18T19:26:39.356501: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“touchAble”, Track=true, Sync=false, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble Script Input”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
2019-05-18T19:37:04.910266: info: Link: Enabled
2019-05-18T19:37:35.176047: info: Link: Disabled
2019-05-18T19:37:35.906267: info: Link: Enabled
2019-05-18T19:37:54.438575: info: Link: Disabled
2019-05-18T19:39:45.890123: info: Default App: Begin SavePrefs
2019-05-18T19:39:45.893021: info: Default App: End SavePrefs
2019-05-18T19:39:45.907858: info: Default App: Begin SavePrefs
2019-05-18T19:39:45.921182: info: Default App: End SavePrefs
2019-05-18T19:39:45.921436: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“touchAble” Input=“touchAble Script Input” Output=“None”]
MidiRemoteScript 2 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-05-18T19:39:45.921456: info: AMidiIO: Takeover Mode: None
2019-05-18T19:39:45.921665: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“touchAble”, Track=true, Sync=false, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble Script Input”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
2019-05-18T19:39:46.021295: info: Default App: Begin ExchangeDocument
2019-05-18T19:39:46.021351: info: MemoryUsage: V: 5.2 GB, R: 487.1 MB, P: 0 Bytes
2019-05-18T19:39:46.077046: info: LSongAgent: Begin SetSongUnit
2019-05-18T19:39:46.079682: info: LSongAgent: End SetSongUnit
2019-05-18T19:39:46.088540: info: Audio time allocations: Large Sysex Events: Capacity/Used/Failures: 7/0/0
2019-05-18T19:39:46.088648: info: Audio time allocations: Medium Sysex Events: Capacity/Used/Failures: 1985/0/0
2019-05-18T19:39:46.088702: info: Audio time allocations: Small Sysex Events: Capacity/Used/Failures: 13107/0/0
2019-05-18T19:39:46.088765: info: Audio time allocations: Max Remote Automation Events: Capacity/Used/Failures: 5041/0/0
2019-05-18T19:39:46.088824: info: Audio time allocations: Max Device Automation Events: Capacity/Used/Failures: 3196/0/0
2019-05-18T19:39:46.088872: info: Audio time allocations: Max Device Midi Events: Capacity/Used/Failures: 7710/0/0
2019-05-18T19:39:46.101540: info: Audio time allocations: EventBuffering: Capacity/Used/Failures: 21845/80/0
2019-05-18T19:39:46.114173: info: LSongAgent: Begin SetSongUnit
2019-05-18T19:39:46.114353: info: LSongAgent: End SetSongUnit
2019-05-18T19:39:46.138363: info: Audio time allocations: Parameter Compensate Delay: Capacity/Used/Failures: 524288/0/0
2019-05-18T19:39:46.175004: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“touchAble” Input=“touchAble Script Input” Output=“None”]
MidiRemoteScript 2 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-05-18T19:39:46.175028: info: AMidiIO: Takeover Mode: None
2019-05-18T19:39:46.175205: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“touchAble”, Track=true, Sync=false, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble Script Input”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
2019-05-18T19:39:46.175932: info: Default App: End ExchangeDocument
2019-05-18T19:39:46.175965: info: MemoryUsage: V: 5.1 GB, R: 472.1 MB, P: 0 Bytes
2019-05-18T19:39:46.204655: info: LSongAgent: Begin SetSongUnit
2019-05-18T19:39:46.205916: info: LSongAgent: End SetSongUnit
2019-05-18T19:39:46.215669: info: Audio time allocations: Large Sysex Events: Capacity/Used/Failures: 7/0/0
2019-05-18T19:39:46.215775: info: Audio time allocations: Medium Sysex Events: Capacity/Used/Failures: 1985/0/0
2019-05-18T19:39:46.215826: info: Audio time allocations: Small Sysex Events: Capacity/Used/Failures: 13107/0/0
2019-05-18T19:39:46.215873: info: Audio time allocations: Max Remote Automation Events: Capacity/Used/Failures: 5041/0/0
2019-05-18T19:39:46.215942: info: Audio time allocations: Max Device Automation Events: Capacity/Used/Failures: 3196/0/0
2019-05-18T19:39:46.216027: info: Audio time allocations: Max Device Midi Events: Capacity/Used/Failures: 7710/0/0
2019-05-18T19:39:46.228190: info: Audio time allocations: Midi Delay: Capacity/Used/Failures: 26214/0/0
2019-05-18T19:39:46.228294: info: Audio time allocations: EventBuffering: Capacity/Used/Failures: 21845/35/0
2019-05-18T19:39:46.257538: info: LSongAgent: Begin Destructing
2019-05-18T19:39:46.258123: info: LSongAgent: Begin SetSongUnit
2019-05-18T19:39:46.258140: info: LSongAgent: End SetSongUnit
2019-05-18T19:39:46.261329: info: Audio time allocations: Parameter Compensate Delay: Capacity/Used/Failures: 524288/0/0
2019-05-18T19:39:46.273417: info: Audio time allocations: Midi Delay: Capacity/Used/Failures: 26214/0/0
2019-05-18T19:39:46.273511: info: Audio In Out: Stop started
2019-05-18T19:39:46.275063: info: Audio In Out: Begin of UpdateAudioStateStatic
2019-05-18T19:39:46.275197: info: Audio In Out: Driver Type: CoreAudio
2019-05-18T19:39:46.275221: info: Audio In Out: Input Device: Built-in Microphone (2 In, 0 Out)
2019-05-18T19:39:46.275235: info: Audio In Out: Output Device: Built-in Output (0 In, 2 Out)
2019-05-18T19:39:46.275250: info: Audio In Out: Input Buffer Size: 512 Samples
2019-05-18T19:39:46.275265: info: Audio In Out: Input Latency: 0.00 ms
2019-05-18T19:39:46.275280: info: Audio In Out: Driver Error Compensation (ms): 0.00 ms
2019-05-18T19:39:46.275294: info: Audio In Out: Overall Latency: 34.4 ms
2019-05-18T19:39:46.275359: info: Audio In Out: End of UpdateAudioStateStatic
2019-05-18T19:39:46.275388: info: Audio In Out: Stop finished
2019-05-18T19:39:46.275641: info: Audio In Out: Exit started
2019-05-18T19:39:46.275660: info: Audio In Out: Exit finished
2019-05-18T19:39:46.275671: info: LSongAgent: End Destructing
2019-05-18T19:39:46.279784: info: MidiDeviceManager: Start CloseAllActivatedDevices
2019-05-18T19:39:46.279898: info: MidiDeviceManager: End CloseAllActivatedDevices
2019-05-18T19:39:46.281884: info: Audio time allocations: Midi Delay: Capacity/Used/Failures: 26214/0/0
2019-05-18T19:39:46.281961: info: Audio time allocations: Parameter Compensate Delay: Capacity/Used/Failures: 524288/0/0
2019-05-18T19:39:46.282011: info: Audio time allocations: EventBuffering: Capacity/Used/Failures: 21845/6/0
2019-05-18T19:39:46.282202: info: Exit: Start
2019-05-18T19:39:46.286930: info: Audio time allocations: AudioBuffer: Capacity/Used/Failures: 506/0/0
2019-05-18T19:39:46.287009: info: Audio time allocations: AudioBuffer: Capacity/Used/Failures: 1000/4/0
2019-05-18T19:39:46.290216: info: WebConnectStarter: Stop
2019-05-18T19:39:46.291890: info: Exit: End
2019-05-18T19:40:12.068956: info: #######################################
2019-05-18T19:40:12.069013: info: Started: Live 10.0.6 Build: 2019-01-09_5d8b434734
2019-05-18T19:40:12.069025: info: #######################################
2019-05-18T19:40:12.069041: info: Directories: Application Support: Check
2019-05-18T19:40:12.069052: info: Directories: Application Support: /Users/alexub/Library/Application Support/Ableton/Live 10.0.6/
2019-05-18T19:40:12.069061: info: Directories: Documents: Check
2019-05-18T19:40:12.069070: info: Directories: Documents: /Applications/Ableton Live 10 Trial.app/Contents/LegalAndDocs/Docs/
2019-05-18T19:40:12.069078: info: Directories: Legal: Check
2019-05-18T19:40:12.069087: info: Directories: Legal: /Applications/Ableton Live 10 Trial.app/Contents/LegalAndDocs/Legal/
2019-05-18T19:40:12.069095: info: Directories: OS Desktop: Check
2019-05-18T19:40:12.069104: info: Directories: OS Desktop: /Users/alexub/Desktop/
2019-05-18T19:40:12.069113: info: Directories: User Home: Check
2019-05-18T19:40:12.069121: info: Directories: User Home: /Users/alexub/
2019-05-18T19:40:12.069130: info: Directories: Preferences: Check
2019-05-18T19:40:12.069138: info: Directories: Preferences: /Users/alexub/Library/Preferences/Ableton/Live 10.0.6/
2019-05-18T19:40:12.069147: info: Directories: Python Standard Library: Check
2019-05-18T19:40:12.069156: info: Directories: Python Standard Library: /Applications/Ableton Live 10 Trial.app/Contents/App-Resources/Python/lib/
2019-05-18T19:40:12.069182: info: Directories: Python Site Pacakges: Check
2019-05-18T19:40:12.069190: info: Directories: Python Site Pacakges: /Applications/Ableton Live 10 Trial.app/Contents/App-Resources/Python/site-packages/
2019-05-18T19:40:12.069197: info: Directories: Python Library for Live: Check
2019-05-18T19:40:12.069204: info: Directories: Python Library for Live: /Applications/Ableton Live 10 Trial.app/Contents/App-Resources/Python/abl.live/
2019-05-18T19:40:12.069211: info: Directories: Python Remote Scripts: Check
2019-05-18T19:40:12.069218: info: Directories: Python Remote Scripts: /Applications/Ableton Live 10 Trial.app/Contents/App-Resources/MIDI Remote Scripts/
2019-05-18T19:40:12.069225: info: Directories: Crashlogs: Check
2019-05-18T19:40:12.069232: info: Directories: Crashlogs: /Users/alexub/Library/Logs/DiagnosticReports/
2019-05-18T19:40:12.069239: info: Directories: Live Reports: Check
2019-05-18T19:40:12.069246: info: Directories: Live Reports: /Users/alexub/Library/Application Support/Ableton/Live Reports/
2019-05-18T19:40:12.069253: info: Directories: Live Reports Temp: Check
2019-05-18T19:40:12.069260: info: Directories: Live Reports Temp: /Users/alexub/Library/Application Support/Ableton/Live Reports/Temp/
2019-05-18T19:40:12.069267: info: Directories: Usage: Check
2019-05-18T19:40:12.069274: info: Directories: Usage: /Users/alexub/Library/Application Support/Ableton/Live Reports/Usage/
2019-05-18T19:40:12.069281: info: InMemoryLog: Writing log messages from memory done
2019-05-18T19:40:12.214118: info: : UUID: 1A388E96-5949-3104-A26C-54433B74FD78
2019-05-18T19:40:12.214153: info: Init: Version: ‘Live 10.0.6 Build: 2019-01-09_5d8b434734’ 1048582
2019-05-18T19:40:12.214168: info: Init: BuildRevisions: 5d8b434734c97a91f7726d31a00fe079bab683da
2019-05-18T19:40:12.214177: info: Init: Commit ID: ‘5d8b434734c97a91f7726d31a00fe079bab683da’
2019-05-18T19:40:12.214254: info: Init: OS: ‘Mac OS X version 10.13.6, Arch:x86-64’
2019-05-18T19:40:12.214268: info: Init: BuildType: ‘Release’
2019-05-18T19:40:12.214286: info: Init: Pid: 8235
2019-05-18T19:40:12.214308: info: Init: CPU Brand String: ‘Intel® Core™ i7-4870HQ CPU @ 2.50GHz’
2019-05-18T19:40:12.214321: info: Init: CPU Count: 8
2019-05-18T19:40:12.214333: info: Init: Physical RAM: 17179869184 B
2019-05-18T19:40:12.214341: info: Init: Address Space: 18446744073709551615 B
2019-05-18T19:40:12.214348: info: Init: 64-bit Edition
2019-05-18T19:40:12.214610: info: Init: GraphicsDevice: ‘Intel Iris Pro’
2019-05-18T19:40:12.362334: info: Init: Checksum 1: 7839edd5bd87dcebfe561a737aeac0ba
2019-05-18T19:40:12.453570: info: Init: Checksum 2: 26a2460a3ba3d60af1c40d1e9647df7f
2019-05-18T19:40:12.533810: info: Init: Checksum 3: 26a2460a3ba3d60af1c40d1e9647df7f
2019-05-18T19:40:12.543410: info: Licensing: [Variant=Trial, InstallationMedium=Download]
2019-05-18T19:40:12.547010: info: Metadata: Initialize XMP system
2019-05-18T19:40:12.547313: info: Net: Setting up connection framework
2019-05-18T19:40:12.548070: info: Licensing: Licenses loaded:
[SerialNumber=4FF8-XXXX-XXXX-XXXX-6E78-12AC, LicenseProductInfo=[ProductId=0xFF, ProductVersion=0x10, DistributionType=KTrial], ResponseCode=, IsDataValid=true, IsTemporaryLicenseServer=false]
2019-05-18T19:40:12.548100: info: Licensing: Use server: https://services.ableton.com
2019-05-18T19:40:12.589987: info: Init: Screen at +0+0: 1440x900, scale 2
2019-05-18T19:40:12.606828: info: Directories: Plugin Presets Cache: Check
2019-05-18T19:40:12.606878: info: Directories: Plugin Presets Cache: /Users/alexub/Library/Caches/Ableton/Presets/
2019-05-18T19:40:12.649916: info: FileLimit: Maximum number of files was : 256 (err: 0)
2019-05-18T19:40:12.649961: info: FileLimit: Tried to set maximum number of files to : 8192 (err: 0)
2019-05-18T19:40:12.649973: info: FileLimit: Maximum number of files now : 8192 (err: 0)
2019-05-18T19:40:12.649980: info: Init LanguageManager
2019-05-18T19:40:12.650283: info: MemoryUsage: V: 4.4 , R: 154.3 , P: 0
2019-05-18T19:40:12.726529: info: Init Menu
2019-05-18T19:40:12.726686: info: Run event loop
2019-05-18T19:40:12.786244: info: Begin building application
2019-05-18T19:40:12.788853: info: Create App
2019-05-18T19:40:12.790746: info: Register main window
2019-05-18T19:40:12.790766: info: Check for other instance
2019-05-18T19:40:12.797556: info: Init App
2019-05-18T19:40:12.797584: info: Live App: Init usage data writer
2019-05-18T19:40:12.800593: info: Live App: Begin Init
2019-05-18T19:40:12.800618: info: Live App: Start as first instance: yes
2019-05-18T19:40:12.800756: info: Database: Loading database from /Users/alexub/Library/Application Support/Ableton/Live Database/Live-files-34.db
2019-05-18T19:40:12.800801: info: Database: Open file: ‘/Users/alexub/Library/Application Support/Ableton/Live Database/Live-files-34.db’
2019-05-18T19:40:12.826221: info: Default App: Begin InitApplication
2019-05-18T19:40:12.871487: info: Default App: Initializing EventRecorder…
2019-05-18T19:40:12.871511: info: Default App: Begin LoadPrefs
2019-05-18T19:40:12.872169: info: VuMeter: Use default. MeterUpdateRate = 40
2019-05-18T19:40:12.872193: info: Audio In Out: Constructor started
2019-05-18T19:40:12.872232: info: Audio In Out: Constructor finished
2019-05-18T19:40:12.888855: info: CoreAudio: Init was successfull. Device:Built-in Output (0 In, 2 Out)
2019-05-18T19:40:12.889421: info: CoreAudio: Init was successfull. Device:Built-in Microphone (2 In, 0 Out)
2019-05-18T19:40:12.889739: info: CoreAudio: Init was successfull. Device:multi speaker (0 In, 2 Out)
2019-05-18T19:40:12.889769: info: Audio In Out: OnArchitecturesAdded started
2019-05-18T19:40:12.889795: info: Audio In Out: OnArchitecturesAdded finished
2019-05-18T19:40:12.901517: info: LMidiIO: Start EnumerateDevices
2019-05-18T19:40:12.902963: info: LMidiIO: End EnumerateDevices
2019-05-18T19:40:13.283949: info: Audio In Out: Init started
2019-05-18T19:40:13.297600: info: MemoryUsage: V: 4.5 GB, R: 205.9 MB, P: 0 Bytes
2019-05-18T19:40:13.304662: info: Audio In Out: Init finished
2019-05-18T19:40:13.304715: info: LSongAgent: Begin Constructing
2019-05-18T19:40:13.306576: info: InstallPropellerheadDlls: REX Shared Library.bundle (kLocalDomain) is already installed and up to date, no action required
2019-05-18T19:40:13.307053: info: InstallPropellerheadDlls: REX Shared Library.bundle (kUserDomain) is already installed and up to date, no action required
2019-05-18T19:40:13.307381: info: InstallPropellerheadDlls: ReWire.bundle (kLocalDomain) is already installed and up to date, no action required
2019-05-18T19:40:13.307590: info: InstallPropellerheadDlls: ReWire.bundle (kUserDomain) is already installed and up to date, no action required
2019-05-18T19:40:13.311726: info: SDeleteAlias: ran helper tool: /bin/rm -f /Library/Application Support/Ableton Live Engine status: 0
2019-05-18T19:40:13.312365: info: InstallPropellerheadDlls: /Library/Application Support/Propellerhead Software/ReWire/Ableton Live Engine_64 is already installed and up to date, no action required
2019-05-18T19:40:13.315243: info: SDeleteAlias: ran helper tool: /bin/rm -f /Users/alexub/Library/Application Support/Ableton Live Engine status: 0
2019-05-18T19:40:13.316011: info: InstallPropellerheadDlls: /Users/alexub/Library/Application Support/Propellerhead Software/ReWire/Ableton Live Engine_64 is already installed and up to date, no action required
2019-05-18T19:40:13.316047: info: ReWire: ReWireMaster Open
2019-05-18T19:40:13.344614: info: LSongAgent: Constructing: ReWire master
2019-05-18T19:40:13.358721: info: LSongAgent: End Constructing
2019-05-18T19:40:13.361204: info: Audio In Out: AfterRead started
2019-05-18T19:40:13.361254: info: Audio In Out: AfterRead finished
2019-05-18T19:40:13.361399: info: MidiDeviceManager: Start OpenAllActivatedDevices
2019-05-18T19:40:13.363388: info: MidiDeviceManager: End OpenAllActivatedDevices
2019-05-18T19:40:13.365122: info: ALivePreferences: Begin AfterPreferencesLoaded
2019-05-18T19:40:13.365153: info: ALivePreferences: Session cookie?: yes
2019-05-18T19:40:13.379466: info: Directories: Core Library Slice dir: [/Applications/Ableton Live 10 Trial.app/Contents/App-Resources/Core Library/]
2019-05-18T19:40:13.379715: info: Directories: Core Library Slice: Check
2019-05-18T19:40:13.379751: info: Directories: Core Library Slice: /Applications/Ableton Live 10 Trial.app/Contents/App-Resources/Core Library/
2019-05-18T19:40:13.379787: info: Directories: Presets: Check
2019-05-18T19:40:13.379799: info: Directories: Presets: Not set
2019-05-18T19:40:13.379890: info: PluginManager: Scan start ------------------
2019-05-18T19:40:13.380582: info: PluginManager: Scan end --------------------
2019-05-18T19:40:13.380766: info: ALivePreferences: End AfterPreferencesLoaded
2019-05-18T19:40:13.380790: info: Default App: End LoadPrefs
2019-05-18T19:40:13.401415: info: Default App: Performing pre-document setup…
2019-05-18T19:40:13.401736: info: MemoryUsage: V: 4.6 GB, R: 241.4 MB, P: 0 Bytes
2019-05-18T19:40:13.403102: info: Default App: Analyzing command-line arguments…
2019-05-18T19:40:14.168918: info: Default App: After RebuildRecentDocsMenu
2019-05-18T19:40:14.349909: info: LiveUi: AddControlled…
2019-05-18T19:40:14.361590: info: LiveUi: AddControlled: done.
2019-05-18T19:40:14.361625: info: Default App: Checking whether to restore the document…
2019-05-18T19:40:14.361714: info: Default App: Begin OnNew
2019-05-18T19:40:14.374738: info: Default App: TryToLoadTemplate
2019-05-18T19:40:14.374808: info: Default App: TryToLoadTemplate
2019-05-18T19:40:14.374856: info: Default App: TryToLoadTemplate: Default document exists. Going to load ‘DefaultLiveSet.als’
2019-05-18T19:40:14.387869: info: Default App: Begin ExchangeDocument
2019-05-18T19:40:14.387921: info: MemoryUsage: V: 4.7 GB, R: 254.8 MB, P: 0 Bytes
2019-05-18T19:40:14.441430: info: LSongAgent: Begin SetSongUnit
2019-05-18T19:40:14.441469: info: Audio In Out: Start started
2019-05-18T19:40:14.441487: info: Audio In Out: Internal Start started
2019-05-18T19:40:14.446725: info: Audio In Out: Begin of UpdateAudioStateStatic
2019-05-18T19:40:14.449882: info: Audio In Out: Driver Type: CoreAudio
2019-05-18T19:40:14.449926: info: Audio In Out: Input Device: Built-in Microphone (2 In, 0 Out)
2019-05-18T19:40:14.449939: info: Audio In Out: Output Device: Built-in Output (0 In, 2 Out)
2019-05-18T19:40:14.449953: info: Audio In Out: Input Channels: 2
2019-05-18T19:40:14.449963: info: Audio In Out: Output Channels: 2
2019-05-18T19:40:14.449980: info: Audio In Out: Sample Rate: 44100
2019-05-18T19:40:14.449992: info: Audio In Out: Input Buffer Size: 512 Samples
2019-05-18T19:40:14.450002: info: Audio In Out: Input Latency: 0.00 ms
2019-05-18T19:40:14.450012: info: Audio In Out: Output Buffer Size: 512 Samples
2019-05-18T19:40:14.450125: info: Audio In Out: Output Latency: 22.8 ms
2019-05-18T19:40:14.450322: info: Audio In Out: Output Latency (with buffering): 22.8 ms
2019-05-18T19:40:14.450450: info: Audio In Out: Driver Error Compensation (ms): 0.00 ms
2019-05-18T19:40:14.450474: info: Audio In Out: Overall Latency: 34.4 ms
2019-05-18T19:40:14.450579: info: Audio In Out: End of UpdateAudioStateStatic
2019-05-18T19:40:14.451325: info: Audio In Out: Internal Start finished
2019-05-18T19:40:14.451354: info: Audio In Out: Start finished
2019-05-18T19:40:14.451694: info: LSongAgent: End SetSongUnit
2019-05-18T19:40:14.480960: info: Audio time allocations: AudioBuffer: Capacity/Used/Failures: 1000/0/0
2019-05-18T19:40:14.481060: info: Audio time allocations: AudioBuffer: Capacity/Used/Failures: 1956/0/0
2019-05-18T19:40:14.500139: info: MemoryUsage: V: 4.7 GB, R: 290.2 MB, P: 0 Bytes
2019-05-18T19:40:14.503693: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“touchAble” Input=“touchAble Script Input” Output=“None”]
MidiRemoteScript 2 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-05-18T19:40:14.503717: info: AMidiIO: Takeover Mode: None
2019-05-18T19:40:14.503911: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“touchAble”, Track=true, Sync=false, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble Script Input”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
2019-05-18T19:40:14.503939: info: Default App: End ExchangeDocument
2019-05-18T19:40:14.503962: info: MemoryUsage: V: 4.7 GB, R: 290.4 MB, P: 0 Bytes
2019-05-18T19:40:14.531539: info: Default App: Begin ExchangeDocument
2019-05-18T19:40:14.531583: info: MemoryUsage: V: 4.7 GB, R: 295.8 MB, P: 0 Bytes
2019-05-18T19:40:14.568264: info: LSongAgent: Begin SetSongUnit
2019-05-18T19:40:14.569614: info: LSongAgent: End SetSongUnit
2019-05-18T19:40:14.580260: info: Audio time allocations: Large Sysex Events: Capacity/Used/Failures: 7/0/0
2019-05-18T19:40:14.580354: info: Audio time allocations: Medium Sysex Events: Capacity/Used/Failures: 1985/0/0
2019-05-18T19:40:14.580402: info: Audio time allocations: Small Sysex Events: Capacity/Used/Failures: 13107/0/0
2019-05-18T19:40:14.580446: info: Audio time allocations: Max Remote Automation Events: Capacity/Used/Failures: 5041/0/0
2019-05-18T19:40:14.580491: info: Audio time allocations: Max Device Automation Events: Capacity/Used/Failures: 3196/0/0
2019-05-18T19:40:14.580538: info: Audio time allocations: Max Device Midi Events: Capacity/Used/Failures: 7710/0/0
2019-05-18T19:40:14.592627: info: Audio time allocations: EventBuffering: Capacity/Used/Failures: 21845/19/0
2019-05-18T19:40:14.614460: info: LSongAgent: Begin SetSongUnit
2019-05-18T19:40:14.614827: info: LSongAgent: End SetSongUnit
2019-05-18T19:40:14.637644: info: Audio time allocations: Parameter Compensate Delay: Capacity/Used/Failures: 524288/0/0
2019-05-18T19:40:14.729813: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“touchAble” Input=“touchAble Script Input” Output=“None”]
MidiRemoteScript 2 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-05-18T19:40:14.729835: info: AMidiIO: Takeover Mode: None
2019-05-18T19:40:14.730016: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“touchAble”, Track=true, Sync=false, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble Script Input”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
2019-05-18T19:40:14.848683: info: Default App: End ExchangeDocument
2019-05-18T19:40:14.848735: info: MemoryUsage: V: 4.7 GB, R: 325.7 MB, P: 0 Bytes
2019-05-18T19:40:14.853003: info: Default App: End InitApplication
2019-05-18T19:40:14.853119: info: Live App: End Init
2019-05-18T19:40:14.975874: info: Finish building application
2019-05-18T19:40:15.027410: info: Performance: Startup hook ‘CloseSplashScreen’: Running time: 1 ms
2019-05-18T19:40:15.046554: info: Performance: Startup hook ‘OpenSecondWindowOnStartup’: Running time: 0 ms
2019-05-18T19:40:15.067204: info: WebConnectStarter: Starting up
2019-05-18T19:40:15.069423: info: ExternalSubProcess: Going to start:Ableton Web Connector
2019-05-18T19:40:15.070934: info: ExternalSubProcess: Started with pid: 8252
2019-05-18T19:40:15.070963: info: Performance: Startup hook ‘StartWebConnector’: Running time: 4 ms
2019-05-18T19:40:15.086094: info: Performance: Startup hook ‘WriteUsageData’: Running time: 0 ms
2019-05-18T19:40:15.107746: info: ExternalSubProcess: Going to start:Ableton Index
2019-05-18T19:40:15.109419: info: ExternalSubProcess: Started with pid: 8253
2019-05-18T19:40:15.109466: info: Live: Set process priority 2 for pid 8253
2019-05-18T19:40:15.109494: info: Performance: Startup hook ‘StartIndex’: Running time: 3 ms
2019-05-18T19:40:15.177763: info: MemoryUsage: V: 4.8 GB, R: 397 MB, P: 0 Bytes
2019-05-18T19:40:15.220645: info: Link: Disabled
2019-05-18T19:40:16.625461: info: Licensing: Licensing: Request 5 returned: 0
2019-05-18T19:40:16.631791: info: Message Box: Saving and exporting were successfully activated.

Time remaining: 30 days.
2019-05-18T19:40:16.694848: info: MemoryUsage: V: 4.9 GB, R: 465.7 MB, P: 0 Bytes
2019-05-18T19:40:39.560367: info: Performance: Startup hook ‘CheckRegistrationAppStartupHook’: Running time: 24425 ms
2019-05-18T19:40:39.603482: info: Audio time allocations: Midi Delay: Capacity/Used/Failures: 26214/0/0
2019-05-18T19:40:39.606697: info: Performance: Startup hook ‘FileSystemEndUpdate’: Running time: 0 ms
2019-05-18T19:40:40.570383: info: Max: Version unknown
2019-05-18T19:40:40.572216: info: Performance: Startup hook ‘SetupMaxApp’: Running time: 935 ms
2019-05-18T19:40:40.580080: info: Live App: Check for default content
2019-05-18T19:40:40.580813: info: Performance: Startup hook ‘DefaultPackInstallationAppStartupHook’: Running time: 1 ms
2019-05-18T19:40:40.591397: info: Live App: Check for package installation
2019-05-18T19:40:40.591450: info: Performance: Startup hook ‘UserTriggeredPackInstallationAppStartupHook’: Running time: 0 ms
2019-05-18T19:40:40.606796: info: Performance: Startup hook ‘RegisterProjectChangedListener’: Running time: 1 ms
2019-05-18T19:40:40.625901: info: Live App: Check lesson init
2019-05-18T19:40:40.642210: info: Performance: Startup hook ‘ShowLessonAppStartupHook’: Running time: 16 ms
2019-05-18T19:40:40.656892: info: Performance: Startup hook ‘InitializeContentLibrary’: Running time: 0 ms
2019-05-18T19:40:40.702528: info: Performance: Startup hook ‘StartLibraryRescan’: Running time: 0 ms
2019-05-18T19:40:40.706158: info: Performance: Startup hook ‘FetchDownloadablePackListFromWeb’: Running time: 0 ms
2019-05-18T19:40:40.717802: info: Performance: Startup hook ‘EndAuthorizationSession’: Running time: 0 ms
2019-05-18T19:40:40.756455: info: RemoteScriptMessage: (touchAble) Initializing…
2019-05-18T19:40:40.757201: info: RemoteScriptMessage: (touchAble) locking to device…
2019-05-18T19:40:40.757405: info: RemoteScriptMessage: (touchAble) devices DO follow track selection…
2019-05-18T19:40:40.760210: info: RemoteScriptMessage: (touchAble) _create_session complete
2019-05-18T19:40:40.760454: info: RemoteScriptMessage: (touchAble) did init osc server
2019-05-18T19:40:40.760536: info: Performance: Startup hook ‘EnableMidiRemoteScriptManager’: Running time: 24 ms

Same problem here. A bit concerning by the deathly silence on this forum. Is this product being supported??

Sorry for the long wait, we are currently working on an update trying to fix all connectivity and stability issues, though we haven’t yet found the bottom of the issue you mentioned. It maybe connected to some third party .py library we use.

Could you please try to replace the touchAble script with the one i attached? Also make sure to select touchAble?

/Applications/Ableton Live 9 Suite.app/Contents/App-Resources/MIDI Remote Scripts/touchAble
touchAble.zip (200.8 KB)

Best

Pascal

Hi

Thanks for the reply - it doesn’t seem to help. I am using Ableton 10 - I don’t know if that requires a different script. I’m also not sure what you mean by “make sure to select touchable”. I’ve followed https://zerodebug.com/touchable/mac-setup and both on my Mac and on my iPad, the touchAble app says “control surface not responding”.

Anything else I can try? I’d really like to use this product - but will obviously try to get a refund if it just won’t work with my system.

Thanks
Alex