Control Surface Not Responding on Mac Pro 2019 16" with iPad & Ableton 10.1.15 MacOS 10.15.3

touchAble Pro
#1

I have just upgraded from TouchAble 3 that was working fine to TouchAble pro that says “Control Surface not responding”.

I have an active connection using USB or Wifi and can trigger MIDI notes using the TouchAble keyboard however nothing else will work.

When I try using it on my Windows PC it will work over Wifi but not USB.

Strangely if I load a new project in Ableton it loses connection. I have to quit Ableton and restart it to obtain a working connection, therefore to open an existing project that will work with TouchAble Pro I have to open a project from windows explorer whilst Ableton is not running.

Please help :frowning:

Cheers,

Tony.

#2

Update**

I’ve tried TouchAble Pro again and now its working. It freezes occasionally over Wifi however works great using USB.

#3

Hey,

sorry for the long wait, we have finally found an issue, that solved the Control Surface not responding issue on many machines.

Please try the new server:

In case it doesn’t solve your issue, please activate the log mode in the server -> Context Menu -> Options Log mode and send the logfile to our help desk:

You may find the logs here:
Mac Users/{user}/Library/Preferences/Zerodebug/Touchable

Windwos:
Program Files/Zerodebug/touchAble/{version}.log

New Server:

Mac:
https://zerodebug.com/server/touchAblePro_1.566.dmg

Win:
https://zerodebug.com/server/touchAblePro_1.566_x64.exe

A new App version is also waiting for review, though the new server will work with the latest store versions. Please ignore the warnings in the apps server list.

Best

Pascal