controller surface not working

grazzhood · April 22, 2021, 9:12pm

Hi Please help, my touchable display control surface not responding, it was working before I’ve updated Ableton to 10.25, I’m using Window 10, here are the logs:

Touchable log :

2021-04-23 05:04:46 [3464] INFO LoadUsbLibraries
2021-04-23 05:04:46 [3464] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-23 05:04:46 [3464] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-23 05:04:46 [3464] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-23 05:04:46 [3464] INFO USB libraries found: 0

2021-04-23 05:06:16 [9816] INFO LoadUsbLibraries
2021-04-23 05:06:16 [9816] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-23 05:06:16 [9816] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-23 05:06:16 [9816] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-23 05:06:16 [9816] INFO USB libraries found: 0

Ableton log :

021-04-23T00:43:12.706297: info: #######################################
2021-04-23T00:43:12.707007: info: Started: Live 10.1.25 Build: 2020-10-01_995d768242
2021-04-23T00:43:12.707044: info: #######################################
2021-04-23T00:43:12.707066: info: PcEnvInit: Looking for global app dir at location C:\ProgramData
2021-04-23T00:43:12.707088: info: OldPrefs: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\Library.cfg” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\Library.cfg”
2021-04-23T00:43:12.707110: info: OldPrefs: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\Preferences.cfg” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\Preferences.cfg”
2021-04-23T00:43:12.707298: info: OldPrefs: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\Template.als” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\Template.als”
2021-04-23T00:43:12.707313: info: UserRemoteScript: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\User Remote Scripts\InstantMappings-HowTo.txt” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\User Remote Scripts\InstantMappings-HowTo.txt”
2021-04-23T00:43:12.707323: info: UserRemoteScript: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\User Remote Scripts\UserConfiguration.txt” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\User Remote Scripts\UserConfiguration.txt”
2021-04-23T00:43:12.707333: info: Directories: Application Support: Check
2021-04-23T00:43:12.707342: info: Directories: Application Support: C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25
2021-04-23T00:43:12.707352: info: Directories: Documents: Check
2021-04-23T00:43:12.707362: info: Directories: Documents: C:\ProgramData\Ableton\Live 10 Suite\Docs
2021-04-23T00:43:12.707372: info: Directories: Legal: Check
2021-04-23T00:43:12.707382: info: Directories: Legal: C:\ProgramData\Ableton\Live 10 Suite\Legal
2021-04-23T00:43:12.707392: info: Directories: OS Desktop: Check
2021-04-23T00:43:12.707401: info: Directories: OS Desktop: C:\Users\USER\Desktop
2021-04-23T00:43:12.707411: info: Directories: User Home: Check
2021-04-23T00:43:12.707421: info: Directories: User Home: C:\Users\USER
2021-04-23T00:43:12.707431: info: Directories: Preferences: Check
2021-04-23T00:43:12.707441: info: Directories: Preferences: C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences
2021-04-23T00:43:12.707451: info: Directories: Live Reports: Check
2021-04-23T00:43:12.707460: info: Directories: Live Reports: C:\Users\USER\AppData\Roaming\Ableton\Live Reports
2021-04-23T00:43:12.707470: info: Directories: Live Reports Temp: Check
2021-04-23T00:43:12.707480: info: Directories: Live Reports Temp: C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp
2021-04-23T00:43:12.707490: info: Directories: Usage: Check
2021-04-23T00:43:12.707499: info: Directories: Usage: C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Usage
2021-04-23T00:43:12.965097: info: Init: Version: ‘Live 10.1.25 Build: 2020-10-01_995d768242’ 1048869
2021-04-23T00:43:12.965128: info: Init: BuildRevisions: 995d76824263f2e6e4e4269a60ac3a094a9a1087
2021-04-23T00:43:12.965139: info: Init: Commit ID: ‘995d76824263f2e6e4e4269a60ac3a094a9a1087’
2021-04-23T00:43:12.965160: info: Init: OS: ‘Windows 10 [64 Bit]’
2021-04-23T00:43:12.965170: info: Init: BuildType: ‘Release’
2021-04-23T00:43:12.965181: info: Init: Pid: 10120
2021-04-23T00:43:12.965468: info: Init: CPU Brand String: ‘Intel® Core™ i5-4590 CPU @ 3.30GHz’
2021-04-23T00:43:12.965575: info: Init: CPU Count: 4
2021-04-23T00:43:12.965592: info: Init: Physical RAM: 25677025280 B
2021-04-23T00:43:12.965603: info: Init: Address Space: 140737488224256 B
2021-04-23T00:43:12.965613: info: Init: 64-bit Edition
2021-04-23T00:43:12.967246: info: Init: GraphicsDevice: ‘NVIDIA GeForce GT 620’
2021-04-23T00:43:13.178059: info: Init: Checksum 1: 5e4f0ac9a4af337bfac448520064d910
2021-04-23T00:43:13.309818: info: Init: Checksum 2: 2f0cb891c8704ebe6f69159b0910c394
2021-04-23T00:43:13.416879: info: Init: Checksum 3: 2f0cb891c8704ebe6f69159b0910c394
2021-04-23T00:43:13.429184: info: Licensing: [Variant=Suite]
2021-04-23T00:43:13.429475: info: Metadata: Initialize XMP system
2021-04-23T00:43:13.429815: info: Net: Setting up connection framework
2021-04-23T00:43:13.433754: info: UserUnlock: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Unlock\Unlock.cfg” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Unlock\Unlock.cfg”
2021-04-23T00:43:13.509172: info: Licensing: Licenses loaded:
[ProductId=0x00, ProductVersion=0xA0, DistributionType=KStandard]
[ProductId=0x40, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x41, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x42, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x60, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x61, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x62, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x63, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x64, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x70, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x71, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x80, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x81, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x82, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x83, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x84, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x85, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x86, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x87, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA0, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA1, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA2, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA3, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA4, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA5, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA6, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA7, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA8, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA9, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xAA, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xAB, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xAC, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xAD, ProductVersion=0x10, DistributionType=KStandard]

Thanks

Pascal · April 23, 2021, 12:38pm

Hi,

could you please search (Ableton Log) for the following phrase: “MidiRemoteScript” and check, if touchAble has been selected as Control Surface. I can’t find it in your log.

Best

Pascal

grazzhood · April 23, 2021, 6:52pm

Here is the new log from ableton… I’ve reinstalled everything… still says control surface not responding

2021-04-24T02:43:44.502446: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“2- PCR MIDI IN”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“2- PCR 1”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“2- PCR 2”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“FBV Express Mk II”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“FBV Express Mk II (Port 2)”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“FBV Express Mk II (Port 3)”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“FBV Express Mk II (Port 4)”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“LPProMK3 MIDI”, Track=true, Sync=false, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“MIDIIN2 (LPProMK3 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“MIDIIN3 (LPProMK3 MIDI)”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble”, Track=true, Sync=false, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble Script Input”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“DESKTOP-H5GB1SK”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“UMC204HD 192k MIDI In”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiOutDevice [Name=“Microsoft GS Wavetable Synth”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“2- PCR MIDI OUT”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“2- PCR”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“FBV Express Mk II”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“LPProMK3 MIDI”, Track=false, Sync=false, Remote=true, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“MIDIOUT2 (LPProMK3 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“MIDIOUT3 (LPProMK3 MIDI)”, Track=true, Sync=true, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“touchAble”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“touchAble Script Input”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“DESKTOP-H5GB1SK”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“UMC204HD 192k MIDI Out”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]

here’ the touchable log

2021-04-24 00:48:33 [8840] INFO LoadUsbLibraries
2021-04-24 00:48:33 [8840] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-24 00:48:33 [8840] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-24 00:48:33 [8840] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-24 00:48:33 [8840] INFO USB libraries found: 0

2021-04-24 00:48:37 [4256] INFO LoadUsbLibraries
2021-04-24 00:48:37 [4256] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-24 00:48:37 [4256] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-24 00:48:37 [4256] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-24 00:48:37 [4256] INFO USB libraries found: 0

2021-04-24 00:48:53 [4152] INFO LoadUsbLibraries
2021-04-24 00:48:53 [4152] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-24 00:48:53 [4152] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-24 00:48:53 [4152] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-24 00:48:53 [4152] INFO USB libraries found: 0

2021-04-24 01:49:04 [8716] INFO LoadUsbLibraries
2021-04-24 01:49:04 [8716] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-24 01:49:04 [8716] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-24 01:49:04 [8716] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-24 01:49:04 [8716] INFO USB libraries found: 0

2021-04-24 02:49:21 [12984] INFO LoadUsbLibraries
2021-04-24 02:49:21 [12984] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-24 02:49:21 [12984] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-24 02:49:21 [12984] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-24 02:49:21 [12984] INFO USB libraries found: 0

Should i install the Installer in your dist folder in C:\Program Files\Zerodebug\touchAble\dist ?

Pascal · April 23, 2021, 9:41pm

Hm,

still cannot find the Phrase “MidiRemoteScript” in the log you send. Could you please check again, if you have selected touchable as a control surface:

Also please make sure to deinstall the iTunes version, if you got it from an official resource and install the one provided on our homepage, in case you want to connect you device via USB:

https://zerodebug.com/server/iTunes64Setup.exe

grazzhood · April 24, 2021, 7:19am

ok… its working, before the instruction was to put"none" there. Anyway it is connected now, thanks

It is a great app… to be sure I just check " track" and “remote” on Touchable Input only right?

Pascal · April 24, 2021, 4:56pm