Hi Please help, my touchable display control surface not responding, it was working before I’ve updated Ableton to 10.25, I’m using Window 10, here are the logs:
Touchable log :
2021-04-23 05:04:46 [3464] INFO LoadUsbLibraries
2021-04-23 05:04:46 [3464] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-23 05:04:46 [3464] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-23 05:04:46 [3464] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-23 05:04:46 [3464] INFO USB libraries found: 0
2021-04-23 05:06:16 [9816] INFO LoadUsbLibraries
2021-04-23 05:06:16 [9816] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-04-23 05:06:16 [9816] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-04-23 05:06:16 [9816] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-04-23 05:06:16 [9816] INFO USB libraries found: 0
Ableton log :
021-04-23T00:43:12.706297: info: #######################################
2021-04-23T00:43:12.707007: info: Started: Live 10.1.25 Build: 2020-10-01_995d768242
2021-04-23T00:43:12.707044: info: #######################################
2021-04-23T00:43:12.707066: info: PcEnvInit: Looking for global app dir at location C:\ProgramData
2021-04-23T00:43:12.707088: info: OldPrefs: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\Library.cfg” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\Library.cfg”
2021-04-23T00:43:12.707110: info: OldPrefs: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\Preferences.cfg” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\Preferences.cfg”
2021-04-23T00:43:12.707298: info: OldPrefs: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\Template.als” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\Template.als”
2021-04-23T00:43:12.707313: info: UserRemoteScript: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\User Remote Scripts\InstantMappings-HowTo.txt” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\User Remote Scripts\InstantMappings-HowTo.txt”
2021-04-23T00:43:12.707323: info: UserRemoteScript: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Preferences\User Remote Scripts\UserConfiguration.txt” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences\User Remote Scripts\UserConfiguration.txt”
2021-04-23T00:43:12.707333: info: Directories: Application Support: Check
2021-04-23T00:43:12.707342: info: Directories: Application Support: C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25
2021-04-23T00:43:12.707352: info: Directories: Documents: Check
2021-04-23T00:43:12.707362: info: Directories: Documents: C:\ProgramData\Ableton\Live 10 Suite\Docs
2021-04-23T00:43:12.707372: info: Directories: Legal: Check
2021-04-23T00:43:12.707382: info: Directories: Legal: C:\ProgramData\Ableton\Live 10 Suite\Legal
2021-04-23T00:43:12.707392: info: Directories: OS Desktop: Check
2021-04-23T00:43:12.707401: info: Directories: OS Desktop: C:\Users\USER\Desktop
2021-04-23T00:43:12.707411: info: Directories: User Home: Check
2021-04-23T00:43:12.707421: info: Directories: User Home: C:\Users\USER
2021-04-23T00:43:12.707431: info: Directories: Preferences: Check
2021-04-23T00:43:12.707441: info: Directories: Preferences: C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Preferences
2021-04-23T00:43:12.707451: info: Directories: Live Reports: Check
2021-04-23T00:43:12.707460: info: Directories: Live Reports: C:\Users\USER\AppData\Roaming\Ableton\Live Reports
2021-04-23T00:43:12.707470: info: Directories: Live Reports Temp: Check
2021-04-23T00:43:12.707480: info: Directories: Live Reports Temp: C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp
2021-04-23T00:43:12.707490: info: Directories: Usage: Check
2021-04-23T00:43:12.707499: info: Directories: Usage: C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Usage
2021-04-23T00:43:12.965097: info: Init: Version: ‘Live 10.1.25 Build: 2020-10-01_995d768242’ 1048869
2021-04-23T00:43:12.965128: info: Init: BuildRevisions: 995d76824263f2e6e4e4269a60ac3a094a9a1087
2021-04-23T00:43:12.965139: info: Init: Commit ID: ‘995d76824263f2e6e4e4269a60ac3a094a9a1087’
2021-04-23T00:43:12.965160: info: Init: OS: ‘Windows 10 [64 Bit]’
2021-04-23T00:43:12.965170: info: Init: BuildType: ‘Release’
2021-04-23T00:43:12.965181: info: Init: Pid: 10120
2021-04-23T00:43:12.965468: info: Init: CPU Brand String: ‘Intel® Core™ i5-4590 CPU @ 3.30GHz’
2021-04-23T00:43:12.965575: info: Init: CPU Count: 4
2021-04-23T00:43:12.965592: info: Init: Physical RAM: 25677025280 B
2021-04-23T00:43:12.965603: info: Init: Address Space: 140737488224256 B
2021-04-23T00:43:12.965613: info: Init: 64-bit Edition
2021-04-23T00:43:12.967246: info: Init: GraphicsDevice: ‘NVIDIA GeForce GT 620’
2021-04-23T00:43:13.178059: info: Init: Checksum 1: 5e4f0ac9a4af337bfac448520064d910
2021-04-23T00:43:13.309818: info: Init: Checksum 2: 2f0cb891c8704ebe6f69159b0910c394
2021-04-23T00:43:13.416879: info: Init: Checksum 3: 2f0cb891c8704ebe6f69159b0910c394
2021-04-23T00:43:13.429184: info: Licensing: [Variant=Suite]
2021-04-23T00:43:13.429475: info: Metadata: Initialize XMP system
2021-04-23T00:43:13.429815: info: Net: Setting up connection framework
2021-04-23T00:43:13.433754: info: UserUnlock: Copied “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.15\Unlock\Unlock.cfg” to “C:\Users\USER\AppData\Roaming\Ableton\Live 10.1.25\Unlock\Unlock.cfg”
2021-04-23T00:43:13.509172: info: Licensing: Licenses loaded:
[ProductId=0x00, ProductVersion=0xA0, DistributionType=KStandard]
[ProductId=0x40, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x41, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x42, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x60, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x61, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x62, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x63, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x64, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x70, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x71, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x80, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x81, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x82, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x83, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x84, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x85, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x86, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0x87, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA0, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA1, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA2, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA3, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA4, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA5, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA6, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA7, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA8, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xA9, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xAA, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xAB, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xAC, ProductVersion=0x10, DistributionType=KStandard]
[ProductId=0xAD, ProductVersion=0x10, DistributionType=KStandard]
Thanks