I can't connect

touchAble Pro
#1

I’ve updated touchable for the first time in a while, but I can’t connect.
server status indicates that the apple usb driver could not be found
I downloaded itunes from your homepage and used it.
I really want to solve this.

The current version of my system is as follows.

ipad : v 14.3
touchable app : v 1.622

touchable pc server: v 1.623
itunes : 12.11.0.26
rtpMIDISetup : 1 1 6 238

2021-01-15 13:47:02 [8072] DEBUG connect errot close socket
2021-01-15 13:47:04 [8072] DEBUG failed to connect to port 9013 wit error Bad file descriptor
2021-01-15 13:47:04 [8072] DEBUG connect errot close socket
2021-01-15 13:47:06 [8072] DEBUG failed to connect to port 9014 wit error Bad file descriptor
2021-01-15 13:47:06 [8072] DEBUG connect errot close socket
2021-01-15 13:47:08 [8072] DEBUG failed to connect to port 9014 wit error Bad file descriptor
2021-01-15 13:47:08 [8072] DEBUG connect errot close socket
2021-01-15 13:47:10 [8072] DEBUG failed to connect to port 9014 wit error Bad file descriptor
2021-01-15 13:47:10 [8072] DEBUG connect errot close socket

Please give me an answer.

IMG_7091
IMG_70914032×3024 2.38 MB

IMG_7090
IMG_70902016×1512 1.04 MB

#2

Hi, could you please install the lates Control Surface (Script)? It seems, like it’s outdated.

#3

Hi pascal.

I reinstalled it and made the control surface v1623.
But I still get a message that I can’t find the apple usb driver.
And I couldn’t see the touchable in the preferences (Link Midi) of ableton live

I also found that the teVIRTUAL MIDI Driver x64 is not working properly in the device manager of my computer

Let me know if there’s any way I can solve it.

IMG_7092
IMG_70921512×2016 1.43 MB
IMG_7094
IMG_70943024×4032 3.86 MB

#4

I have exactly the same problems after installing the new server.

#5

Hi

I reinstalled the rtp midi so I could use touchable in the preferences of live.
(control surface : yes v1623)
The device manager also confirmed that the rtp midi was being used normally.

But I still get a message that I can’t find the apple usb driver.
And the touchable is not connected either.

It would be better to have a description of how to set up the RTP MIDI on this homepage.

I hope to receive detailed information about the version of the program and how to update it when it needs to be updated.
(e.g. rtpMIDi is 00 version or higher)

It is very difficult to find pages that collect update history of TOUCHABLE in the forum. It would be convenient if you upload it to https://zerodebug.com/#/touchable whenever the version is updated.

Anyway, I want to use touchable because the problem with appleusb driver is solved.
Please give me a way to solve it.

#6

Hey,

sorry for the inconvenience. Apple has changed some package signing requirements latetly that causes our latest server to not function properly. We will try to fix it asap and upload new server.

A version history for beta versions can be found on our homepage. We will create the same for release versions the next days.

https://zerodebug.com/#/beta

Best

#7

I get the same behaviour except reported in the Server popup is:
Control Surface Reponding: Yes v 1562

Not sure why i have a different version to MC2000XL above. Do I need to reinstall something?

#8

Hi.

I erased everything and reinstalled it.

http://www.tobias-erichsen.de/software/rtpmidi.html 의
Install using the RTP MIDI version.

Configuration shown in the description of http://www.tobias-erichsen.de/software/rtpmidi/rtpmidi-tutorial.html was performed
(rtpmidi’s setup : my session’s / session …)

Note that when you run a touchable server without running ablton live, the Control Surface is marked yes 1523.

After running ablton live, the Control Surface is coming out well yes 1623.

I hope it helps.

#9

Thanks for those tips. I removed rtpmidi and reinstalled. When I try create a session I get the message:
Bonjour-service-creation failed with: -65563

Looks like an issue with my Bonjour. I checked Services and Bonjour was set for manual and was not running. A started that. Repeating the rptMidi set-up now works, in that I do not get the error message. However I do not get any connected participants.

On checking my server popup with Ableton running and Touchable control surface selected, the message I now get is:
Control Surface Responding: Yes v 1631

I still do not have Touchable Script Input option in Midi In or Out?

#10

Hi,

could you please try to deinstall rpt midi and itunes completly and install the server, that includes all neccesarry driver?

https://zerodebug.com/server/touchAblePro_1.632_Full_x64.exe

Best

Pascal

#11

Touchable Server : v1633
Ipad Touchable : V1622 (Latest)

1632 Server Does Not Work After Installing
So I installed the 1633 server, but it’s still in the “apple usb driver Not Found” state.

Here’s the LOG file for 1633.

2021-01-20 13:01:49 [2564] INFO LoadUsbLibraries
2021-01-20 13:01:49 [2564] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-01-20 13:01:49 [2564] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-01-20 13:01:49 [2564] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-01-20 13:01:50 [5816] INFO LoadUsbLibraries
2021-01-20 13:01:50 [5816] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-01-20 13:01:50 [5816] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-01-20 13:01:50 [5816] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-01-20 13:01:51 [1856] INFO LoadUsbLibraries
2021-01-20 13:01:51 [1856] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-01-20 13:01:51 [1856] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-01-20 13:01:51 [1856] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-01-20 13:01:53 [7208] DEBUG failed to connect to port 9008 wit error No error
2021-01-20 13:01:53 [7208] DEBUG connect errot close socket
2021-01-20 13:01:55 [7208] DEBUG failed to connect to port 9008 wit error Bad file descriptor
2021-01-20 13:01:55 [7208] DEBUG connect errot close socket
2021-01-20 13:01:57 [7208] DEBUG failed to connect to port 9008 wit error Bad file descriptor
2021-01-20 13:01:57 [7208] DEBUG connect errot close socket
2021-01-20 13:01:58 [5672] INFO LoadUsbLibraries
2021-01-20 13:01:58 [5672] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-01-20 13:01:58 [5672] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-01-20 13:01:58 [5672] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-01-20 13:01:58 [5672] ERROR Failed to bind port 9111: errror code=4294967295!
2021-01-20 13:01:59 [7208] DEBUG failed to connect to port 9008 wit error Bad file descriptor
2021-01-20 13:01:59 [7208] DEBUG connect errot close socket
2021-01-20 13:02:01 [9536] DEBUG failed to connect to port 9008 wit error No error
2021-01-20 13:02:01 [9536] DEBUG connect errot close socket
2021-01-20 13:02:01 [7208] DEBUG failed to connect to port 9008 wit error Bad file descriptor
2021-01-20 13:02:01 [7208] DEBUG connect errot close socket
2021-01-20 13:02:03 [9536] DEBUG failed to connect to port 9008 wit error Bad file descriptor
2021-01-20 13:02:03 [9536] DEBUG connect errot close socket
2021-01-20 13:02:03 [7208] DEBUG failed to connect to port 9009 wit error Bad file descriptor
2021-01-20 13:02:03 [7208] DEBUG connect errot close socket
2021-01-20 13:02:05 [9536] DEBUG failed to connect to port 9008 wit error Bad file descriptor
2021-01-20 13:02:05 [9536] DEBUG connect errot close socket
2021-01-20 13:02:07 [9536] DEBUG failed to connect to port 9008 wit error Bad file descriptor
2021-01-20 13:02:07 [9536] DEBUG connect errot close socket
2021-01-20 13:02:09 [9536] DEBUG failed to connect to port 9008 wit error Bad file descriptor
2021-01-20 13:02:09 [9536] DEBUG connect errot close socket
2021-01-20 13:02:11 [9536] DEBUG failed to connect to port 9009 wit error Bad file descriptor
2021-01-20 13:02:11 [9536] DEBUG connect errot close socket
2021-01-20 13:02:13 [9536] DEBUG failed to connect to port 9009 wit error Bad file descriptor
2021-01-20 13:02:13 [9536] DEBUG connect errot close socket
2021-01-20 13:02:15 [9536] DEBUG failed to connect to port 9009 wit error Bad file descriptor
2021-01-20 13:02:15 [9536] DEBUG connect errot close socket
2021-01-20 13:02:17 [9536] DEBUG failed to connect to port 9009 wit error Bad file descriptor
2021-01-20 13:02:17 [9536] DEBUG connect errot close socket
2021-01-20 13:02:19 [9536] DEBUG failed to connect to port 9009 wit error Bad file descriptor
2021-01-20 13:02:19 [9536] DEBUG connect errot close socket
2021-01-20 13:02:21 [9536] DEBUG failed to connect to port 9010 wit error Bad file descriptor
2021-01-20 13:02:21 [9536] DEBUG connect errot close socket
2021-01-20 13:02:23 [9536] DEBUG failed to connect to port 9010 wit error Bad file descriptor
2021-01-20 13:02:23 [9536] DEBUG connect errot close socket
2021-01-20 13:02:25 [9536] DEBUG failed to connect to port 9010 wit error Bad file descriptor
2021-01-20 13:02:25 [9536] DEBUG connect errot close socket
2021-01-20 13:02:27 [9536] DEBUG failed to connect to port 9010 wit error Bad file descriptor
2021-01-20 13:02:27 [9536] DEBUG connect errot close socket
2021-01-20 13:02:29 [9536] DEBUG failed to connect to port 9010 wit error Bad file descriptor
2021-01-20 13:02:29 [9536] DEBUG connect errot close socket
2021-01-20 13:02:31 [9536] DEBUG failed to connect to port 9011 wit error Bad file descriptor
2021-01-20 13:02:31 [9536] DEBUG connect errot close socket
2021-01-20 13:02:33 [9536] DEBUG failed to connect to port 9011 wit error Bad file descriptor
2021-01-20 13:02:33 [9536] DEBUG connect errot close socket
2021-01-20 13:02:36 [9536] DEBUG failed to connect to port 9011 wit error Bad file descriptor
2021-01-20 13:02:36 [9536] DEBUG connect errot close socket
2021-01-20 13:02:38 [9536] DEBUG failed to connect to port 9011 wit error Bad file descriptor
2021-01-20 13:02:38 [9536] DEBUG connect errot close socket
2021-01-20 13:02:40 [9536] DEBUG failed to connect to port 9011 wit error Bad file descriptor
2021-01-20 13:02:40 [9536] DEBUG connect errot close socket
2021-01-20 13:02:42 [9536] DEBUG failed to connect to port 9012 wit error Bad file descriptor
2021-01-20 13:02:42 [9536] DEBUG connect errot close socket
2021-01-20 13:02:44 [9536] DEBUG failed to connect to port 9012 wit error Bad file descriptor
2021-01-20 13:02:44 [9536] DEBUG connect errot close socket
2021-01-20 13:04:13 [8748] INFO LoadUsbLibraries
2021-01-20 13:04:13 [8748] INFO Apple common library: C:\Program Files\Common Files\Apple\Apple Application Support
2021-01-20 13:04:13 [8748] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in 32 Bit registry
2021-01-20 13:04:13 [8748] ERROR Could not locate ‘Apple Mobile Device Support’ folder path in registry: NO USB CONNECTIVITY
2021-01-20 13:04:13 [9280] DEBUG Successfully connected to script TCP port on port 9008

2021-01-20 13:04:13 [9280] DEBUG Script Message /status/finished_loading
2021-01-20 13:04:13 [9280] DEBUG Script Message /script/load/start
2021-01-20 13:04:13 [9280] DEBUG Script Message /script/load/start with error 0
2021-01-20 13:04:13 [9280] DEBUG Script Message /live/version
2021-01-20 13:04:13 [9280] DEBUG Script Message /set/quantization
2021-01-20 13:04:13 [9280] DEBUG Script Message /set/overdub_status
2021-01-20 13:04:13 [9280] DEBUG Script Message /set/recording_status
2021-01-20 13:04:13 [9280] DEBUG Script Message /live/set/session_record
2021-01-20 13:04:13 [9280] DEBUG Script Message /live/set/session_record_status
2021-01-20 13:04:13 [9280] DEBUG Script Message /live/set/re_enable_automation_enabled
2021-01-20 13:04:13 [9280] DEBUG Script Message /live/set/session_automation_record
2021-01-20 13:04:13 [9280] DEBUG Script Message /master/color
2021-01-20 13:04:13 [9280] DEBUG Script Message /set/tempo
2021-01-20 13:04:13 [9280] DEBUG Script Message /set/exclusive_arm
2021-01-20 13:04:13 [9280] DEBUG Script Message /set/exclusive_solo
2021-01-20 13:04:13 [9280] DEBUG Script Message /cuelevel
2021-01-20 13:04:13 [9280] DEBUG Script Message /set/metronome_status
2021-01-20 13:04:13 [9280] DEBUG Script Message /set/playing_status

#12

Hi,

could you please got to Apps & Features and check if those packages are available?

  • Apple Mobile Device Support 64bit
  • Apple Mobile Device Support 32bit
  • Apple Software Update
  • Apple Application Support
  • Bonjour

In case one package is missing please got to the touchable install folder -> dist -> bonjour and try to install the package manually,

Also make sure that you have installed our driver including the usb driver, if you haven’t install iTunes.

https://zerodebug.com/server/touchAblePro_1.633_Full_x64.exe

Best

Pascal

#13

Itunes’ software is up to date (12.11.0.26).
The app and bonjour app you mentioned are all installed.
When I connected my ipad to usb, I saw storage on my computer.

https://zerodebug.com/server/touchAblePro_1.633_Full_x64.exe
I installed it.

Is there anything I must check in the options of the rtp midi?

capture1
capture1488×834 22 KB
capture2
capture2497×596 12.6 KB
image

#14

Hey,

i will close this thread. Please follow this one:

You both seem to have the same issue.

please check, if you have installed the correct USB driver, touchable won’t work with all itunes versions.

If they have been installed please open the comand line and check, if they have been inlcuded in the registry properly, by entering these commands.

reg query “HKLM\SOFTWARE\Apple Inc.\Apple Mobile Device Support” /v “Version”
reg query “HKLM\SOFTWARE\Apple Inc.\Apple Application Support” /v “Version”
reg query “HKLM\SOFTWARE\Apple Inc.\Bonjour” /v “Version”

Apple Mobile Device Support should be version 13.5.1.2
Apple Application Support should be version 8.5
Bonjour should be version 3.1.0.1v

#15