Please help me get back to stable working V429

[Dynocore]

Hi there.

My touchable Pro setup/Configuration worked very stable on my last server and app update I did on 02 Dec 2020. I will provide as much information here as possible.

My problem, I updated my Touchable Pro to the latest version on my old Ipad 3 which worked great.

Now it’s totally useless and unable to keep a connection for longer than 10 seconds then crash and then the app can not even open up after that, just crashes, even after exiting Ableton and server, and reconnecting all in correct sequence. I also tried with combination of latest ipad version of app and servers going back to touchAblePro_1.567_x64 that I also downloaded on the same day as touchAble_428_x64.

Same thing. unusable,

My touchable pro app logo was still black and white before it changed to the new red logo.if that helps.

The python 428 script looked like this:

Now luckily I still have the Touchable Pro app on my iphone 4s I installed on the same day as the app
version I had working stable on my Ipad, and I have just tested this on my iphone and this is the version of the app that worked stable on my Ipad since before my Ipad updated. It’s working flawless on my iphone 4s now. So I need to somehow get back to this version of the app for my Ipad.

PLEASE HELP ME TO DO SO.

So I am not sure if the Ipad app version was the same as this iphone app version at the time, but it was all installed on the same day 02 December 2020, and worked great, before it broke with latest updates.

Can anyone please advise how to get back to this previous working version of the Ipad app.
I will be forever greatfull as I am close to tears. 2 days of trying everything.

iOS app v. 1.0.429 (seen in Connection status of iphone 4s)
WIN server ver 428 (touchAble_428_x64)
iPhone4S, iOS 9.3.6
iPad 3, iOS 9.3.2
Intel Desktop with Windows 7 all latest updates before end of life

[Pascal]

Hi,

we are really sorry for the inconvenience. First of all could you please export your editor/device/xy templates.

Unfortunately it is not possible to reinstall an ios old version. Could you please let us know, which app version you have currently installed on your ipad?

You may also send us a crash log from your iOS device, you may find it here:

*Settings > Privacy > Analytics & Improvements > Analytics Data

it’s named touchAblePro_ios_.ips

Best

Pascal

[Dynocore]

Hi Pascal.

Thank you for getting back to me.

“Unfortunately it is not possible to reinstall an ios old version”.

I do this all the time by side loading older versions of apps that I have bought that are not available in the appstore anymore. It’s an Ipad 3.3 with ios 9.3.2 after all, and the version of touchable as on 02 December 2020 worked falwless then. So getting the version that worked for me last, as explained in my email and forum post would be my quickest solution. There is an old saying, if it ain’t broken don’t fix it.:>

Latest server that worked flawless for me was 428.

However I have send you an email on Friday 19 March 2021, 4 days after this post containing all the relevant information. I will also now reply to that email with the information you have requested regarding ios diagnostics / crash log.

iPad 3, iOS 9.3.2
v.1.652 SRV
v.1.652 CS
v10.1.6 Live
Windows 7 SP2 all updates to end of life
Itunes as provided by your website download link
RTP Midi 1_1_14_247

Regarding all the latest software servers. I tried going back from touchAblePro_1.652 to touchAblePro_1.648. None of them install the scripts at all via cmd line, not even in any wrong directory as in nothing.
I have to manually copy the folder contents of C:\Program Files\Zerodebug\touchAble\touchAblePro to C:\ProgramData\Ableton\Live 10 Suite\Resources\MIDI Remote Scripts\touchAble.

Regarding my ios crash reports/ I can see
Crashes with threads 23-33. I will provide 2 reports in my email to you.
I am emailing to: pascal at zerodebug.com

Thank you.