Problems with connectivity


#1

Hi, I have am running the touchable server 64 in a windows 10 with ableton 10, and I have the touchable app in an ipad 2018. The touchable server shows “Control surface responding: Yes” and “Available devices: 1”.

These are my settings for live are the same that shown in the touchable guide

And this is what I see in the touchable app:

TouchsbleMessage

seems to be a problem to recognize ableton from touchable.
Has anyone has similar issue, or any idea of hoe to fix this.
I already installed the softwares and the scripts.
Thanks


#2

Hi, I have exactly the same problem. Have also re-installed scripts and server several times.


#3

Hey guys - could you please send us the Ableton Log.txt ? They will hopefully show where the issue is

you can find them on Windows:
Users/[your username]/AppData/Roaming/Ableton/Preferences/Live X.X.X

Thank you!


#4

Hi Christian,
Thanks for your reply. Here find a link to a folder with the ableton and touchable log files.
Let me know if you need more information.

Logs Folder

Thanks


#5

Hi Christian,
Is there anything you could find out in the logs?

Thanks for your help


#6

Hello I’ve exactly the same problem with ipad 6th generation during a session… no problem during one hour, then suddenly all the connections were suddenly off ! No way for restart touchable 3 and refind the connection. Any idea, is it a knowing bugs ? A way for fix it ?!? Best


#7

I’m having the same problem with the 424 version of the server. Relevant excerpt from logs:

9467 ms. RemoteScriptMessage: (LK) Initialising...
9472 ms. RemoteScriptMessage: LK - Version 2.6
9477 ms. RemoteScriptMessage: LK - Ready!
9497 ms. RemoteScriptError: Traceback (most recent call last):

9502 ms. RemoteScriptError:   File "<string>", line 1, in <module>

9507 ms. RemoteScriptError:   File "MIDI Remote Scripts\touchAble\__init__.py", line 33, in <module>

9511 ms. RemoteScriptError:     
9517 ms. RemoteScriptError: from touchAble import touchAble

9523 ms. RemoteScriptError:   File "MIDI Remote Scripts\touchAble\touchAble.py", line 39, in <module>

9527 ms. RemoteScriptError:     
9533 ms. RemoteScriptError: import touchAbleCallbacks

9538 ms. RemoteScriptError:   File "MIDI Remote Scripts\touchAble\touchAbleCallbacks.py", line 35, in <module>

9542 ms. RemoteScriptError:     
9547 ms. RemoteScriptError: import uuid

9554 ms. RemoteScriptError: ImportError
9558 ms. RemoteScriptError: : 
9563 ms. RemoteScriptError: No module named uuid
9568 ms. RemoteScriptError: 

9574 ms. Exception: Traceback (most recent call last):   File "<string>", line 1, in <module>   File "D:\Program Files\Ableton Live\Resources\MIDI Remote Scripts\touchAble\__init__.py", line 33, in <module>     from touchAble import touchAble   File "D:\Program Files\Ableton Live\Resources\MIDI Remote Scripts\touchAble\touchAble.py", line 39, in <module>     import touchAbleCallbacks   File "D:\Program Files\Ableton Live\Resources\MIDI Remote Scripts\touchAble\touchAbleCallbacks.py", line 35, in <module>     import uuid ImportError: No module named uuid 

Looks like a missing dependency.


#8

Bump. Paid a bit of money between Touchable 3 and now Touchable Pro, would like to actually use the software.