Touchable says ableton is not running

I’m on a mac. High sierra. I had touchable working for a week. I’ve reinstalled the script. Since it stopped working it has repeatedly said to run live or add touchable in the prefs both of which I’ve done. Does any one know a fix pls. I liked the app so much in the first weeks it worked that i bought it (back when it was $40) for my son’s friends birthday. Help please.

Hi,

sorry for the inconvenience. Could you please contact our support and send a logfile:

Mac OS X

/Users/[username]/Library/Preferences/Ableton/Live x.x.x/Log.txt

Best

Pascal