touchable server not starting

touchAble Pro
#1

It looks like a Windows problem on my system. On my laptop, it works fine.

23/11/2019 15:16 Application Error Faulting application name: touchAbleServer.exe, version: 1.0.10.1416, time stamp: 0x5c757bee Faulting module name: KERNELBASE.dll, version: 10.0.18362.476, time stamp: 0x83c3d83a Exception code: 0xe0434352 Fault offset: 0x000000000003a839 Faulting process id: 0x2d14 Faulting application start time: 0x01d5a211094040a6 Faulting application path: C:\Program Files\Zerodebug\touchAble\touchAbleServer.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 2e41f7cf-b700-4636-88eb-bc1d7508551d Faulting package full name: Faulting package-relative application ID:

#2

Hi,

could you please try to install the latest vc_redist?

https://aka.ms/vs/16/release/vc_redist.x64.exe

Best

Pascal

#3

Hi Pascal

I had done that already. I removed and reinstalled evrything. I’m afraid the problem in in my Windows. On my laptop it works fine.

Greet Johan

#4

Hi,

is there any chance you have installed an old version of rpt midi? if so please uninstall it and reinstall the latest version:

https://www.tobias-erichsen.de/software/rtpmidi.html

Could you please also make sure to install the latest itunes, not the one from the microsoft store:

https://www.apple.com/itunes/download/win64

The server application has the following 3rd party framework dependencies, that must be installed before installing the server:

itunes (iTunesMobileDevice)
rptmidi (teVirtualMIDI64)
net framework
vc_redist

One of those must cause the crash.

Best

Pascal

#5

Hi

I have done that. I have send you a CrachDump.

#6

Finally I did a clean install of Windows on my computer. Problem solved.