Win10, silent support.

I bought software which I’m not able to use. Support is silent.
All did as in manual. Want to run the Ableton 10 and TouchAble on same machine.
How I can get refund? This kind of service is unacceptable. 5 days and no answer.

Hi,

sorry for the inconvenience. Could you please send/post us a logfile:

Windows Vista, Windows 7, Windows 8, Windows 10

\Users[username]\AppData\Roaming\Ableton\Live x.x.x\Preferences\Log.txt

Best

Pascal

i was updated to 10.1, now there is no option to select INPUT script.

2019-06-05T12:23:31.785436: info: #######################################
2019-06-05T12:23:31.786079: info: Started: Live 10.1 Build: 2019-05-14_820f098a4a
2019-06-05T12:23:31.786141: info: #######################################
2019-06-05T12:23:31.786158: info: PcEnvInit: Looking for global app dir at location C:\ProgramData
2019-06-05T12:23:31.786174: info: Directories: Application Support: Check
2019-06-05T12:23:31.786189: info: Directories: Application Support: C:\Users\ink\AppData\Roaming\Ableton\Live 10.1
2019-06-05T12:23:31.786205: info: Directories: Documents: Check
2019-06-05T12:23:31.786221: info: Directories: Documents: C:\ProgramData\Ableton\Live 10 Suite\Docs
2019-06-05T12:23:31.786236: info: Directories: Legal: Check
2019-06-05T12:23:31.786497: info: Directories: Legal: C:\ProgramData\Ableton\Live 10 Suite\Legal
2019-06-05T12:23:31.786514: info: Directories: OS Desktop: Check
2019-06-05T12:23:31.786525: info: Directories: OS Desktop: C:\Users\ink\Desktop
2019-06-05T12:23:31.786535: info: Directories: User Home: Check
2019-06-05T12:23:31.786545: info: Directories: User Home: C:\Users\ink
2019-06-05T12:23:31.786554: info: Directories: Preferences: Check
2019-06-05T12:23:31.786568: info: Directories: Preferences: C:\Users\ink\AppData\Roaming\Ableton\Live 10.1\Preferences
2019-06-05T12:23:31.786578: info: Directories: Live Reports: Check
2019-06-05T12:23:31.786588: info: Directories: Live Reports: C:\Users\ink\AppData\Roaming\Ableton\Live Reports
2019-06-05T12:23:31.786598: info: Directories: Live Reports Temp: Check
2019-06-05T12:23:31.786607: info: Directories: Live Reports Temp: C:\Users\ink\AppData\Roaming\Ableton\Live Reports\Temp
2019-06-05T12:23:31.786617: info: Directories: Usage: Check
2019-06-05T12:23:31.786627: info: Directories: Usage: C:\Users\ink\AppData\Roaming\Ableton\Live Reports\Usage
2019-06-05T12:23:31.887584: info: Init: Version: ‘Live 10.1 Build: 2019-05-14_820f098a4a’ 1048832
2019-06-05T12:23:31.887615: info: Init: BuildRevisions: 820f098a4a1eff42a9be3d90e07536cb8104c459

2019-06-05T12:23:32.469926: info: Licensing: Use server: https://services.ableton.com
2019-06-05T12:23:32.496196: info: Platform: Effective process DPI awareness: 0
2019-06-05T12:23:32.496223: info: Platform: ALF DPI awareness: unaware
2019-06-05T12:23:32.496253: info: Init: Screen at +0+0: 1920x1080, scale 1
2019-06-05T12:23:32.513873: info: Directories: Plugin Presets Cache: Check
2019-06-05T12:23:32.513949: info: Directories: Plugin Presets Cache: C:\Users\ink\AppData\Local\Ableton\Cache\Presets
2019-06-05T12:23:32.562971: info: MemoryUsage: V: 4.4 , R: 157.9 , P: 141.9
2019-06-05T12:23:34.137228: info: Live App: Init usage data writer
2019-06-05T12:23:34.139356: info: Live App: Begin Init
2019-06-05T12:23:34.139375: info: Live App: Start as first instance: yes
2019-06-05T12:23:34.140011: info: Database: Loading database from C:\Users\ink\AppData\Local\Ableton\Live Database\Live-files-36.db
2019-06-05T12:23:34.140086: info: Database: Open file: ‘C:\Users\ink\AppData\Local\Ableton\Live Database\Live-files-36.db’
2019-06-05T12:23:34.172136: info: Default App: Begin InitApplication
2019-06-05T12:23:34.823879: info: TD3dSurface: Info: Cached device creation failed, starting from scratch
2019-06-05T12:23:34.838759: info: TD3dSurface: Adapter: “Intel® Iris® Pro Graphics 580” (8086:193b rev9); RAM: 128 MiB VRAM + 0 MiB dedicated + 8136 MiB shared
2019-06-05T12:23:34.864980: info: Default App: Initializing EventRecorder…
2019-06-05T12:23:34.865009: info: Default App: Begin LoadPrefs
2019-06-05T12:23:34.871930: info: VuMeter: Use default. MeterUpdateRate = 40
2019-06-05T12:23:34.871967: info: Audio In Out: Constructor started
2019-06-05T12:23:34.871989: info: Audio In Out: Constructor finished
2019-06-05T12:23:34.913814: info: DirectSound:
2019-06-05T12:23:34.913837: info: DirectSound:
2019-06-05T12:23:34.913851: info: WaveOut: SInit: started
2019-06-05T12:23:34.961997: info: WaveOut:
2019-06-05T12:23:34.962640: info: WaveOut:
2019-06-05T12:23:34.962659: info: WaveOut: SInit: finished
2019-06-05T12:23:34.964370: info: DirectCapture:
2019-06-05T12:23:34.964389: info: DirectCapture:
2019-06-05T12:23:34.964403: info: WaveIn: SInit: started
2019-06-05T12:23:34.964613: info: WaveIn:
2019-06-05T12:23:34.964782: info: WaveIn:
2019-06-05T12:23:34.964798: info: WaveIn: SInit: finished
2019-06-05T12:23:35.130629: info: ASIO: SInit: started
2019-06-05T12:23:35.130658: info: ASIO: SInit: 0. Asio Device: ASIO4ALL v2
2019-06-05T12:23:35.130670: info: ASIO: SInit: 1. Asio Device: RC-505
2019-06-05T12:23:35.130681: info: ASIO: SInit: 2. Asio Device: ZOOM UAC-2 ASIO Driver
2019-06-05T12:23:35.130692: info: ASIO: Proccessor: Intel
2019-06-05T12:23:35.130702: info: ASIO: SInit: UseClockSource: 1
2019-06-05T12:23:35.130713: info: ASIO: SInit: UseSetSampleRate: 1
2019-06-05T12:23:35.130723: info: ASIO: SInit: UseSampleRateCheck: 1
2019-06-05T12:23:35.130733: info: ASIO: SInit: finished
2019-06-05T12:23:35.130766: info: Audio In Out: OnArchitecturesAdded started
2019-06-05T12:23:35.130904: info: Audio In Out: OnArchitecturesAdded finished
2019-06-05T12:23:35.130967: info: LMidiIO: Start EnumerateDevices
2019-06-05T12:23:35.133771: info: LMidiIO: End EnumerateDevices
2019-06-05T12:23:35.682833: info: Audio In Out: Init started
2019-06-05T12:23:35.684605: info: Audio In Out: Init finished
2019-06-05T12:23:35.684659: info: LSongAgent: Begin Constructing
2019-06-05T12:23:35.685549: info: ReWire: ReWireMaster Open
2019-06-05T12:23:35.706723: info: ReWire: Detected slave “REAPER” with 32 channels
2019-06-05T12:23:35.707595: info: LSongAgent: Constructing: ReWire master
2019-06-05T12:23:35.714860: info: LSongAgent: End Constructing
2019-06-05T12:23:35.714935: info: MemoryUsage: V: 4.7 GB, R: 230.7 MB, P: 245.6 MB
2019-06-05T12:23:35.725155: info: Audio In Out: AfterRead started
2019-06-05T12:23:35.725328: info: Audio In Out: AfterRead finished
2019-06-05T12:23:35.725646: info: MidiDeviceManager: Start OpenAllActivatedDevices
2019-06-05T12:23:35.742421: info: MidiDeviceManager: End OpenAllActivatedDevices
2019-06-05T12:23:35.746048: info: ALivePreferences: Begin AfterPreferencesLoaded
2019-06-05T12:23:35.747552: info: ALivePreferences: Session cookie?: no
2019-06-05T12:23:35.834176: info: Directories: Core Library Slice dir: [C:\ProgramData\Ableton\Live 10 Suite\Resources\Core Library]
2019-06-05T12:23:35.889221: info: Directories: Core Library Slice: Check
2019-06-05T12:23:35.889296: info: Directories: Core Library Slice: C:\ProgramData\Ableton\Live 10 Suite\Resources\Core Library
2019-06-05T12:23:35.889426: info: Directories: Presets: Check
2019-06-05T12:23:35.889442: info: Directories: Presets: Not set
2019-06-05T12:23:35.889883: info: PluginManager: Scan start ------------------
2019-06-05T12:23:36.971250: info: PluginManager: Scan end --------------------
2019-06-05T12:23:36.971434: info: ALivePreferences: End AfterPreferencesLoaded
2019-06-05T12:23:36.971458: info: Default App: End LoadPrefs
2019-06-05T12:23:37.018973: info: Default App: Performing pre-document setup…
2019-06-05T12:23:37.020583: info: Default App: Analyzing command-line arguments…
2019-06-05T12:23:37.033077: info: Default App: After RebuildRecentDocsMenu
2019-06-05T12:23:40.076151: info: LiveUi: AddControlled…
2019-06-05T12:23:40.208634: info: LiveUi: AddControlled: done.
2019-06-05T12:23:40.208663: info: Default App: Checking whether to restore the document…
2019-06-05T12:23:40.208751: info: Default App: Begin OnNew
2019-06-05T12:23:40.210206: info: Default App: TryToLoadTemplate
2019-06-05T12:23:40.210272: info: Default App: TryToLoadTemplate
2019-06-05T12:23:40.210363: info: Default App: TryToLoadTemplate: Default document exists. Going to load ‘DefaultLiveSet.als’
2019-06-05T12:23:40.222435: info: Default App: Begin ExchangeDocument
2019-06-05T12:23:40.222483: info: MemoryUsage: V: 4.8 GB, R: 242.4 MB, P: 252.7 MB
2019-06-05T12:23:40.291182: info: LSongAgent: Begin SetSongUnit
2019-06-05T12:23:40.291213: info: Audio In Out: Start started
2019-06-05T12:23:40.291226: info: Audio In Out: Internal Start started
2019-06-05T12:23:40.294258: info: ASIO: ZOOM UAC-2 ASIO Driver: Open: started -------------------------------------
2019-06-05T12:23:40.458450: info: ASIO: ZOOM UAC-2 ASIO Driver: ASIOGetClockSource returnd error code: ‘ASE_OK: Call was succesful :0’
2019-06-05T12:23:40.458482: info: ASIO: ZOOM UAC-2 ASIO Driver: GetAsioData: started -------------------------------------
2019-06-05T12:23:40.458496: info: ASIO: ZOOM UAC-2 ASIO Driver: GetAsioData: InChannels: 2 OutChannels: 2
2019-06-05T12:23:40.458507: info: ASIO: ZOOM UAC-2 ASIO Driver: GetAsioData: InChannels: 2 OutChannels: 2
2019-06-05T12:23:40.458524: info: ASIO: ZOOM UAC-2 ASIO Driver: GetAsioData: MinBuffer: 512 MaxBuffer: 512, Default: 512 Granularity: 0
2019-06-05T12:23:40.458539: info: ASIO: ZOOM UAC-2 ASIO Driver: GetAsioData: ASIOOutputReady call supported: 1
2019-06-05T12:23:40.458550: info: ASIO: ZOOM UAC-2 ASIO Driver: GetAsioData: finished -------------------------------------
2019-06-05T12:23:40.458562: info: ASIO: ZOOM UAC-2 ASIO Driver: CreateBuffer: started -------------------------------------
2019-06-05T12:23:40.458617: info: ASIO: ZOOM UAC-2 ASIO Driver: CreateBuffer: In channel 0 Swapping needed?: 0
2019-06-05T12:23:40.458629: info: ASIO: ZOOM UAC-2 ASIO Driver: ConvertAsioSampleType: ASIOSTInt32LSB
2019-06-05T12:23:40.458641: info: ASIO: ZOOM UAC-2 ASIO Driver: CreateBuffer: In channel 1 Swapping needed?: 0
2019-06-05T12:23:40.458651: info: ASIO: ZOOM UAC-2 ASIO Driver: ConvertAsioSampleType: ASIOSTInt32LSB
2019-06-05T12:23:40.458663: info: ASIO: ZOOM UAC-2 ASIO Driver: CreateBuffer: Out channel 0 Swapping needed?: 0
2019-06-05T12:23:40.458674: info: ASIO: ZOOM UAC-2 ASIO Driver: ConvertAsioSampleType: ASIOSTInt32LSB
2019-06-05T12:23:40.458685: info: ASIO: ZOOM UAC-2 ASIO Driver: CreateBuffer: Out channel 1 Swapping needed?: 0
2019-06-05T12:23:40.458698: info: ASIO: ZOOM UAC-2 ASIO Driver: ConvertAsioSampleType: ASIOSTInt32LSB
2019-06-05T12:23:40.458709: info: ASIO: ZOOM UAC-2 ASIO Driver: CreateBuffer: SupportedSampleType: 0
2019-06-05T12:23:40.458725: info: ASIO: ZOOM UAC-2 ASIO Driver: CreateBuffer: finished -------------------------------------
2019-06-05T12:23:40.458737: info: ASIO: ZOOM UAC-2 ASIO Driver: Open: Used SampleRate: 44100)
2019-06-05T12:23:40.458748: info: ASIO: ZOOM UAC-2 ASIO Driver: Open: finished -------------------------------------
2019-06-05T12:23:40.458903: info: Audio In Out: Begin of UpdateAudioStateStatic
2019-06-05T12:23:40.461392: info: Audio In Out: Driver Type: ASIO
2019-06-05T12:23:40.461413: info: Audio In Out: Input Device: ZOOM UAC-2 ASIO Driver
2019-06-05T12:23:40.461426: info: Audio In Out: Output Device: ZOOM UAC-2 ASIO Driver
2019-06-05T12:23:40.461439: info: Audio In Out: Input Channels: 2
2019-06-05T12:23:40.461450: info: Audio In Out: Output Channels: 2
2019-06-05T12:23:40.461464: info: Audio In Out: Sample Rate: 44100
2019-06-05T12:23:40.461476: info: Audio In Out: Input Buffer Size: 512 Samples
2019-06-05T12:23:40.461489: info: Audio In Out: Input Latency: 11.6 ms
2019-06-05T12:23:40.461500: info: Audio In Out: Output Buffer Size: 512 Samples
2019-06-05T12:23:40.461511: info: Audio In Out: Output Latency: 14.2 ms
2019-06-05T12:23:40.461524: info: Audio In Out: Output Latency (with buffering): 14.2 ms
2019-06-05T12:23:40.461536: info: Audio In Out: Driver Error Compensation: -1137 Samples
2019-06-05T12:23:40.461550: info: Audio In Out: Overall Latency: 0.00 ms
2019-06-05T12:23:40.461698: info: Audio In Out: End of UpdateAudioStateStatic
2019-06-05T12:23:40.462023: info: ASIO: ZOOM UAC-2 ASIO Driver: Start: started -------------------------------------
2019-06-05T12:23:40.464595: info: ASIO: ZOOM UAC-2 ASIO Driver: Start: finished -------------------------------------
2019-06-05T12:23:40.464674: info: Audio In Out: Internal Start finished
2019-06-05T12:23:40.464695: info: Audio In Out: Start finished
2019-06-05T12:23:40.464920: info: LSongAgent: End SetSongUnit
2019-06-05T12:23:40.487092: info: Audio time allocations: AudioBuffer: Capacity/Used/Failures: 1000/0/0
2019-06-05T12:23:40.487308: info: Audio time allocations: AudioBuffer: Capacity/Used/Failures: 1956/0/0
2019-06-05T12:23:40.514329: info: MemoryUsage: V: 4.8 GB, R: 280.9 MB, P: 296.9 MB
2019-06-05T12:23:40.545284: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 2 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“touchAble” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-06-05T12:23:40.545366: info: AMidiIO: Takeover Mode: Pickup
2019-06-05T12:23:40.546117: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“MIDIIN2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiOutDevice [Name=“Microsoft GS Wavetable Synth”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“MIDIOUT2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
2019-06-05T12:23:40.546321: info: Default App: End ExchangeDocument
2019-06-05T12:23:40.546362: info: MemoryUsage: V: 4.8 GB, R: 281 MB, P: 297 MB
2019-06-05T12:23:40.580212: info: Default App: Begin ExchangeDocument
2019-06-05T12:23:40.580280: info: MemoryUsage: V: 4.8 GB, R: 287.5 MB, P: 303.5 MB
2019-06-05T12:23:40.617145: info: LSongAgent: Begin SetSongUnit
2019-06-05T12:23:40.618766: info: LSongAgent: End SetSongUnit
2019-06-05T12:23:40.630289: info: Audio time allocations: Large Sysex Events: Capacity/Used/Failures: 7/0/0
2019-06-05T12:23:40.630404: info: Audio time allocations: Medium Sysex Events: Capacity/Used/Failures: 1985/0/0
2019-06-05T12:23:40.630477: info: Audio time allocations: Small Sysex Events: Capacity/Used/Failures: 13107/0/0
2019-06-05T12:23:40.630548: info: Audio time allocations: Max Remote Automation Events: Capacity/Used/Failures: 5041/0/0
2019-06-05T12:23:40.630620: info: Audio time allocations: Max Device Automation Events: Capacity/Used/Failures: 3196/0/0
2019-06-05T12:23:40.630691: info: Audio time allocations: Max Device Midi Events: Capacity/Used/Failures: 7710/0/0
2019-06-05T12:23:40.641733: info: Audio time allocations: EventBuffering: Capacity/Used/Failures: 21845/18/0
2019-06-05T12:23:40.660240: info: LSongAgent: Begin SetSongUnit
2019-06-05T12:23:40.660462: info: LSongAgent: End SetSongUnit
2019-06-05T12:23:40.676536: info: Audio time allocations: Parameter Compensate Delay: Capacity/Used/Failures: 524288/0/0
2019-06-05T12:23:42.133156: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 2 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“touchAble” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-06-05T12:23:42.133189: info: AMidiIO: Takeover Mode: Pickup
2019-06-05T12:23:42.133543: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“MIDIIN2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiOutDevice [Name=“Microsoft GS Wavetable Synth”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“MIDIOUT2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
2019-06-05T12:23:42.150764: info: MemoryUsage: V: 4.9 GB, R: 319.8 MB, P: 338.3 MB
2019-06-05T12:23:42.256319: info: Default App: End ExchangeDocument
2019-06-05T12:23:42.256367: info: MemoryUsage: V: 4.9 GB, R: 325.6 MB, P: 342.9 MB
2019-06-05T12:23:42.278009: info: Default App: End InitApplication
2019-06-05T12:23:42.278103: info: Live App: End Init
2019-06-05T12:23:42.463690: info: MemoryUsage: V: 4.9 GB, R: 411 MB, P: 431.1 MB
2019-06-05T12:23:42.463743: info: WindOs: Compositor timer engaged with 60.0002 Hz.
2019-06-05T12:23:42.518751: info: ASIO: AsioEngineVersion
2019-06-05T12:23:42.518785: info: ASIO: AsioSupportsTimeInfo
2019-06-05T12:23:42.522252: info: Performance: Startup hook ‘CloseSplashScreen’: Running time: 4 ms
2019-06-05T12:23:42.551920: info: Performance: Startup hook ‘OpenSecondWindowOnStartup’: Running time: 0 ms
2019-06-05T12:23:42.602133: info: WebConnectStarter: Starting up
2019-06-05T12:23:42.615767: info: ExternalSubProcess: Going to start:Ableton Web Connector.exe
2019-06-05T12:23:42.644757: info: ExternalSubProcess: Started with pid: 2112
2019-06-05T12:23:42.644809: info: Performance: Startup hook ‘StartWebConnector’: Running time: 44 ms
2019-06-05T12:23:42.686461: info: Performance: Startup hook ‘WriteUsageData’: Running time: 0 ms
2019-06-05T12:23:42.733300: info: ExternalSubProcess: Going to start:Ableton Index.exe
2019-06-05T12:23:42.743112: info: ExternalSubProcess: Started with pid: 2780
2019-06-05T12:23:42.743155: info: Live: Set process priority 2 for pid 2780
2019-06-05T12:23:42.743202: info: Performance: Startup hook ‘StartIndex’: Running time: 24 ms
2019-06-05T12:23:42.768506: info: Link: Disabled
2019-06-05T12:23:42.801721: info: Licensing: Applying startup configuration: 02, IsDemo=false
2019-06-05T12:23:42.925572: info: Performance: Startup hook ‘CheckRegistrationAppStartupHook’: Running time: 157 ms
2019-06-05T12:23:42.990323: info: Audio time allocations: Midi Delay: Capacity/Used/Failures: 26214/0/0
2019-06-05T12:23:42.990735: info: Performance: Startup hook ‘FileSystemEndUpdate’: Running time: 0 ms
2019-06-05T12:23:44.012319: info: Max: Version unknown
2019-06-05T12:23:44.013454: info: Performance: Startup hook ‘SetupMaxApp’: Running time: 949 ms
2019-06-05T12:23:44.013556: info: MemoryUsage: V: 5.1 GB, R: 513.5 MB, P: 484.5 MB
2019-06-05T12:23:44.036824: info: Live App: Check for default content
2019-06-05T12:23:44.037673: info: Performance: Startup hook ‘DefaultPackInstallationAppStartupHook’: Running time: 1 ms
2019-06-05T12:23:44.051842: info: Live App: Check for package installation
2019-06-05T12:23:44.051881: info: Performance: Startup hook ‘UserTriggeredPackInstallationAppStartupHook’: Running time: 0 ms
2019-06-05T12:23:44.087694: info: Performance: Startup hook ‘RegisterProjectChangedListener’: Running time: 3 ms
2019-06-05T12:23:44.118404: info: Live App: Check lesson init
2019-06-05T12:23:44.122428: info: Performance: Startup hook ‘ShowLessonAppStartupHook’: Running time: 4 ms
2019-06-05T12:23:44.152360: info: Performance: Startup hook ‘InitializeContentLibrary’: Running time: 0 ms
2019-06-05T12:23:44.224372: info: Performance: Startup hook ‘StartLibraryRescan’: Running time: 0 ms
2019-06-05T12:23:44.239357: info: Performance: Startup hook ‘FetchDownloadablePackListFromWeb’: Running time: 0 ms
2019-06-05T12:23:45.659022: info: Python: INFO:_Framework.ControlSurface:657 - LOG: (touchAble) Initializing…
2019-06-05T12:23:45.659060: info: RemoteScriptMessage: (touchAble) Initializing…
2019-06-05T12:23:45.659868: info: Python: INFO:_Framework.ControlSurface:658 - LOG: (touchAble) locking to device…
2019-06-05T12:23:45.659896: info: RemoteScriptMessage: (touchAble) locking to device…
2019-06-05T12:23:45.660159: info: Python: INFO:_Framework.ControlSurface:660 - LOG: (touchAble) devices DO follow track selection…
2019-06-05T12:23:45.660184: info: RemoteScriptMessage: (touchAble) devices DO follow track selection…
2019-06-05T12:23:45.662824: info: Python: INFO:_Framework.ControlSurface:661 - LOG: (touchAble) _create_session complete
2019-06-05T12:23:45.662890: info: RemoteScriptMessage: (touchAble) _create_session complete
2019-06-05T12:23:45.663224: info: Python: INFO:_Framework.ControlSurface:663 - LOG: (touchAble) did init osc server
2019-06-05T12:23:45.663248: info: RemoteScriptMessage: (touchAble) did init osc server
2019-06-05T12:23:45.663321: info: Performance: Startup hook ‘EnableMidiRemoteScriptManager’: Running time: 1393 ms
2019-06-05T12:23:45.703322: info: MemoryUsage: V: 5.2 GB, R: 660.2 MB, P: 490.8 MB
2019-06-05T12:24:15.134099: info: Default App: Begin SavePrefs
2019-06-05T12:24:15.156156: info: Default App: End SavePrefs
2019-06-05T12:24:15.156365: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 2 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“touchAble” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-06-05T12:24:15.156382: info: AMidiIO: Takeover Mode: Pickup
2019-06-05T12:24:15.156734: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“MIDIIN2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiOutDevice [Name=“Microsoft GS Wavetable Synth”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“MIDIOUT2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
2019-06-05T12:24:18.069193: info: MidiDeviceManager: Start CloseAllActivatedDevices
2019-06-05T12:24:18.145030: info: MidiDeviceManager: End CloseAllActivatedDevices
2019-06-05T12:24:18.145067: info: LMidiIO: Start EnumerateDevices
2019-06-05T12:24:18.148482: info: LMidiIO: End EnumerateDevices
2019-06-05T12:24:18.148574: info: MidiDeviceManager: Start OpenAllActivatedDevices
2019-06-05T12:24:18.310671: info: MidiDeviceManager: End OpenAllActivatedDevices
2019-06-05T12:24:18.313582: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 2 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“touchAble” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-06-05T12:24:18.313600: info: AMidiIO: Takeover Mode: Pickup
2019-06-05T12:24:18.314181: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“MIDIIN2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiOutDevice [Name=“Microsoft GS Wavetable Synth”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“MIDIOUT2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
2019-06-05T12:24:21.735168: info: MidiDeviceManager: Start CloseAllActivatedDevices
2019-06-05T12:24:21.738379: info: MidiDeviceManager: End CloseAllActivatedDevices
2019-06-05T12:24:21.738435: info: LMidiIO: Start EnumerateDevices
2019-06-05T12:24:21.740944: info: LMidiIO: End EnumerateDevices
2019-06-05T12:24:21.741025: info: MidiDeviceManager: Start OpenAllActivatedDevices
2019-06-05T12:24:21.765650: info: MidiDeviceManager: End OpenAllActivatedDevices
2019-06-05T12:24:21.769002: info: AMidiIO: Midi Remote Scripts:
MidiRemoteScript 1 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 2 [Control Surface=“Push2” Input=“None” Output=“None”]
MidiRemoteScript 3 [Control Surface=“touchAble” Input=“None” Output=“None”]
MidiRemoteScript 4 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 5 [Control Surface=“None” Input=“None” Output=“None”]
MidiRemoteScript 6 [Control Surface=“None” Input=“None” Output=“None”]
2019-06-05T12:24:21.769146: info: AMidiIO: Takeover Mode: Pickup
2019-06-05T12:24:21.770014: info: AMidiIO: Midi Devices:
MidiInDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“MIDIIN2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble”, Track=true, Sync=false, Remote=true, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“touchAble Script Input”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiInDevice [Name=“Computer Keyboard”, Track=true, Sync=false, Remote=false, MIDI Clock Sync Delay=0, Sync Type=“MIDI Clock”, MTC Frame Rate=“All”, MTC Start Offset=0]
MidiOutDevice [Name=“Microsoft GS Wavetable Synth”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“ZOOM UAC-2 MIDI”, Track=true, Sync=true, Remote=true, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“MIDIOUT2 (ZOOM UAC-2 MIDI)”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]
MidiOutDevice [Name=“DESKTOP-GDAQQ0H”, Track=false, Sync=false, Remote=false, MIDI Clock Sync Delay=0, MIDI Clock Type=“Song”]

W H E R E ARE Y O U?

Sorry for the super long wait and the inconvenience. The log indicates, that you already selected touchable as control surface. Could you please try to reinstall rtp MID:

download rtpMIDI

We are also in the last phase of completely rewriting the server. The Connection will be much more stable and we fixed all known bugs and we got rid of iTunes. It will be published in two weeks.

Best

Pascal

:crossed_fingers::crossed_fingers::crossed_fingers::grinning:

How do i need to setup rtp MIDI to work with touchable? It is still not working.

1 Like

I had the exact same problem. I turned on “Sharing” under my WiFi properties and finally got Touchable Pro to work on the same Win 10 machine. Note, I almost always have to restart the Touchable server after I load my set. Don’t restart the app, only the server. It now works for me every time.

Hello Pascal .
I know how difficult it can be to maintain schedule but i was wondering if the new update will come soon ?
As i am in my holidays and it is the best time to experiment with the new update.
I was wondering to if you found something to maintain connection between the set and the touchable template if we move or delete tracks ?
That’s a a big thing for me .

Have a good day !